Kyle J. Thornton
Tacoma
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Skilled at serving customer needs, setting up accounts, and coordinating paperwork. Well-versed in facility operations and compliance requirements. Proven success in meeting challenging service and sales objectives.
Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches.
Overview
14
14
years of professional experience
Work History
Branch Manager
Western Materials
07.2023 - 11.2024
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations
- Consulted customers to boost product sales and services.
- Complied with regulatory guidelines and requirements.
- Established and checked coding procedures, monitored reports and updated internal files.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Sales and Marketing Representative
Salmon Bay & Commencement Bay CP (SBSG/CBCP)
03.2014 - 07.2023
- Built local sales and marketing plan for each targeted district within defined territory.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
General Worker
Big Bear Construction
06.2013 - 08.2013
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Performed general construction work on both residential and commercial building projects.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
Assistant Manager
Quiznos
01.2013 - 06.2013
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted performance evaluations and provided constructive feedback to employees.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Crew Member/Trainer
McDonald’s Restaurant
08.2012 - 01.2013
- Trained other employees in customer service, food safety, and performance requirements.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Established and maintained quality control standards.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Laborer/Installer
Auto-Rain Irrigation
01.2012 - 07.2012
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted with maintenance and installation of irrigation equipment.
- Communicated with coworkers and management to report challenges.
- Checked system to receive orders and directions to correct item locations.
Laborer
Blue Sky Construction
03.2011 - 08.2011
- Assisted in digging, trenching and backfilling trenches and foundations.
- Provided labor support to carpenters, masons and other skilled trades.
- Moved and cleared debris from work sites to dispose of in designated areas.
Education
High School Diploma -
Columbia Falls High School
Columbia Falls, MT01.2012
Skills
- Excels in team leadership
- Management history
- 11 years of inside/outside sales experience
- Construction data and analytics research for upcoming projects/leads
- Accounting skills in AP and AR
- Purchasing
- Logistics for supply chain management
- Architectural material substitution requests
- Understanding exterior facades, interior and exterior landscaping blueprints/plans
- WTA's US DOT safety and compliance certification
- WA DOT supervisor drug and alcohol training certification
- Bloodborne pathogens, CPR, First-Aid, and AED certifications
- Forklift trained
- Vast knowledge in MVIS Systems
- Exterior and Interior wall assemblies
- Architectural Trims
- Commercial access panels/personnel roof hatches
- Stucco/EIFS wall assemblies
- Interior gypsum (drywall, interior plaster, venetian plaster)
- Commercial insulation paneling
- Seismic retrofitting, reinforcement and drainage planes for commercial masonry
- Building envelopes using liquid applied WRB/AWB
- Concrete hard surface care, decorative stains, stamps, consolidation, high performance coatings, paint removers, graffiti control, cleaners etc
- Masonry cleaners and sealers
- Exterior coatings and paints
Timeline
Branch Manager
Western Materials
07.2023 - 11.2024
Sales and Marketing Representative
Salmon Bay & Commencement Bay CP (SBSG/CBCP)
03.2014 - 07.2023
General Worker
Big Bear Construction
06.2013 - 08.2013
Assistant Manager
Quiznos
01.2013 - 06.2013
Crew Member/Trainer
McDonald’s Restaurant
08.2012 - 01.2013
Laborer/Installer
Auto-Rain Irrigation
01.2012 - 07.2012
Laborer
Blue Sky Construction
03.2011 - 08.2011
High School Diploma -
Columbia Falls High School
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