Ashley Clark
Slidell,LA
Summary
High-energy sales professional with a strong background in products. Skillfully connect with customers and building lasting relationships to maintain and increase revenue. Offering a results-driven approach and persuasive communication style honed during 13 year career. With 13 years related experience and advanced skills. Always looking for a way to improve productivity and customer satisfaction with exceptional service. Always maintain well-organized and presentable work area. Experienced Manager successful at acquiring new customers with good abilities. Continuously assess sales and collection strategies to identify trends, correct problems and capitalize new opportunities. Ready to take knowledgeable sales and collection to the next level with an expanding team.
Overview
18
18
years of professional experience
Work History
Branch Manager
Mississippi Title Loans Inc
Pearlington, Mississippi
04.2019 - 07.2024
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Created reports summarizing operational performance metrics for senior management review.
- Participated in community events to promote brand awareness.
- Identified opportunities for process improvement initiatives within the branch.
- Assisted other branches when needed during peak periods or special projects.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Performed regular audits of financial records in order to ensure accuracy.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Planned work schedules to maintain adequate staffing levels.
- Disciplined employees to encourage compliance with company policies and procedures.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Designed sales and service strategies to improve revenue and retention.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Shift Leader
Rite Aid Pharmacy
Saraland, Al
04.2016 - 11.2016
- Monitored operator activities to check accuracy and compliance with standards
- Ensured quality service by setting and implementing company protocols
- Developed department leadership among team members by coaching and providing assignments
- Assigned tasks to team members based on individual strengths and promoted a teamwork-driven environment to meet goals
- Motivated employees to improve performance with close mentoring and hands-on training
- Inspected completed products to verify quality and identify problems.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Scheduled team members for shifts based on business needs and customer demand.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coached team members to increase productivity and reduce workplace accidents.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed daily workflow and scheduled staff for adequate coverage.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Assessed reports and adjusted workflows to realign with targets.
Manager
Money Now
Mobile, AL
09.2010 - 01.2016
- Consulted with customers to understand their desires and suggest the best loan to meet their needs
- Continuously classified and filed records to keep the system efficient and all information organized
- Conducted on-site collections investigation using multiple software while taking detailed notes
- Reviewed the incoming targets, collections, and assigned work to Assistant Manager to maintain a demanding schedule
- Processed four Store Branches Automotive Clearing House (ACH) for past due accounts
- Notarized all four branches' litigations while reviewing for accuracy.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Reviewed contracts before signing them on behalf of the organization.
- Organized special events such as conferences or training sessions for employees.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Managed risk by developing and implementing effective risk management strategies.
- Streamlined communication channels, improving information flow and decision-making speed.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
Operations Manager
Interstate printing and graphics
Mobile, AL
01.2008 - 02.2009
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Oversaw financial management, budget management, accounting and payroll activities.
Branch Manager
Money Now Pawn
Mobile, Alabama
04.2006 - 08.2007
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
Education
High School Diploma -
Sandford Christian Academy
Semmes, AL05.2005
Skills
- Opening and Closing
- Organization Skills
- Account Ledgers
- Litigations
- Computer Savvy
- Money Grams
- Western Union
- Deposits
- Daily and Monthly Paperwork
- Phone Skills
- Customer Service Skills
- Processing ACHs
- Marketing
- Leadership Skills
- Retail Experience
- Stocking
- Displays
- Manage Inventory
- Microsoft
- Collections
- Schedules
- Phone Services
- Filing
- Prepare Contracts
- Payday loans
- Title loans
- Installment loans
- Sales Development
- Customer Service
- Relationship Building
- Work Prioritization
- Proficient in [Software Program]
- Coaching and Mentoring
- Shift Scheduling
- Performance Reviews
- Interviewing and Hiring
- Relationship building and management
- Branch Operations Management
- Risk Mitigation
- Employee Development
- Reporting familiarity
- Operational Reports
- Process Improvement
- Account Review
- Excels in team leadership
- Approachable
- Event Planning
- Revenue enhancement
- Friendly
- Dependable
- Training and Development
- Operations Management
- Documentation
- Sales expertise
- Multi-tasking ability
- Decision-Making
- Community Relations
- Staff Management
- Proficient in MS Office
- Team Player
- Strong interpersonal skills
- Revenue Generation
- Market Research
- Safety protocol
- Regulatory Compliance
- Excellent work ethic
- Staff recruitment
- Reliable
- Loan Documentation
- Financial Services
- Staff Development
- document flow coordination
- Bottom Line LoanMaster Loan Servicing
- Client acquisition
- Banking
- Sales Planning
- Security and Safety Protocols
- Verbal/written communication
- Team Supervision
- Staff Training
- Attention to Detail
Achievements
- High metric rankings for product
- High sales performance rankings
- High loss performance rankings
- High audit performance rankings
Timeline
Branch Manager
Mississippi Title Loans Inc
04.2019 - 07.2024
Shift Leader
Rite Aid Pharmacy
04.2016 - 11.2016
Manager
Money Now
09.2010 - 01.2016
Operations Manager
Interstate printing and graphics
01.2008 - 02.2009
Branch Manager
Money Now Pawn
04.2006 - 08.2007
High School Diploma -
Sandford Christian Academy