Rhonda Thurow
Gretna,NE
Summary
Dedicated Restaurant Professional experienced in delivering genuine hospitality and exceptional service. Managed staff and daily operations while effectively handling multiple priorities in fast-paced environments. Cultivated strong interpersonal skills to enhance customer satisfaction and team collaboration.
Overview
1
1
year of post-secondary education
21
21
years of professional experience
Work History
Bartender and Assistant Manager
Glacial Till
Ashland, NE
05.2021 - 10.2026
- Supervised tasting room staff and supported daily floor operations
- Scheduled shifts and adjusted coverage for busy cider house service
- Trained team members on cider service standards and guest greetings
- Managed POS transactions and resolved guest payment issues
- Monitored inventory and restocked cider, glassware, and bar supplies
- Coordinated opening, closing, and cleaning procedures to ensure smooth operations in tasting room
- Supported cider club orders and retail merchandise displays
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
- Conducted weekly inventory checks to monitor stock levels.
- Served Glacial Till guests with wine, cider and beer.
- Checked guest identification to verify legal drinking age. and followed alcohol service rules at Glacial Till tasting room.
- Operated POS system for orders, tabs, and cash payments.
- Cleaned bar areas to maintain a tidy and welcoming environment, equipment, and service stations throughout shifts.
- Recommended drinks based on guest preferences and product knowledge to enhance customer experience using product knowledge and guest preferences.
- Managed cash register operations for efficient transaction processing. and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Expedited food orders and food running
LMT
Hoogeveen Chiropractic Wellness Clinic
Bellevue, NE
02.2011 - 07.2022
- Assessed intake forms and developed a safe, effective massage plan for each patient
- I also relayed findings from the massage to aid the chiropractors with knowledge for their adjustments
Host, Receptionist, Food Runner & Event Assistant
J. Gilbert’s Wood-fired Steak and Seafood
Omaha, Nebraska
09.2018 - 05.2022
- Answered incoming calls before opening and directed inquiries appropriately.
- Helped schedule interviews and reservations for restaurant launch.
- Managed front desk flow, received deliveries, and organized parties for service staff.
- Acted as a food runner during busy restaurant shifts, delivering entrées and supporting guest service needs.
Server
Cheesecake Factory
Omaha, NE
05.2008 - 02.2011
- Delivered attentive customer service, enhancing guest satisfaction.
- Efficiently processed orders using POS system, ensuring timely service.
- Accurately closed out guest checks, facilitating a smooth payment experience.
Associate, Shift Supervisor, Assistant Manager
Panera Bread
Omaha, NE
09.2005 - 05.2008
- Progressed from associate to shift supervisor, assistant manager, and catering manager, enhancing team leadership and operational efficiency.
- Coordinated food preparation and sanitation, handled opening and closing responsibilities, managed cash counts and end-of-day paperwork, and supported inventory, food cost control, and labor control.
Education
Massage Therapy - Licensed Massage Therapist
Dr.Welbes College of Clinical Massage
Bellevue, NE 10.2010 - 11.2011
Some College (No Degree) -
Moorpark College
Moorpark, CASome College (No Degree) -
Los Angeles Pierce College
Woodland Hills, CASkills
- Alcohol service
- POS systems
- Cash register operation
- Cash handling
- Order accuracy
- Inventory control
- Food safety standards
- Opening closing
- Cleanliness and hygiene
- Food running
- Product merchandising
- Staff supervision
- Team training and development
- New hire training
- Attention to detail
- Strong multitasking
- Identification verification
- Ordering procedures
- Highly reliable
Timeline
Bartender and Assistant Manager
Glacial Till
05.2021 - 10.2026
Host, Receptionist, Food Runner & Event Assistant
J. Gilbert’s Wood-fired Steak and Seafood
09.2018 - 05.2022
LMT
Hoogeveen Chiropractic Wellness Clinic
02.2011 - 07.2022
Massage Therapy - Licensed Massage Therapist
Dr.Welbes College of Clinical Massage
10.2010 - 11.2011
Server
Cheesecake Factory
05.2008 - 02.2011
Associate, Shift Supervisor, Assistant Manager
Panera Bread
09.2005 - 05.2008
Some College (No Degree) -
Moorpark College
Some College (No Degree) -
Los Angeles Pierce College