Dynamic Branch Manager with a proven track record in enhancing customer satisfaction and driving team accountability. Expertise in branch operations management, coaching, and regulatory compliance to ensure optimal performance.
Overview
12
12
years of professional experience
Work History
Branch Manager
Citizens Bank
Niagara Falls, NY
02.2014 - Current
Led branch operations to ensure compliance with banking regulations and policies.
Developed and implemented strategies to enhance customer service and satisfaction levels.
Oversaw performance evaluations, fostering professional development and team accountability.