Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Kyle Kellogg
Lafayette,IN
Summary
Overview
12
years of professional experience
1
Certification
Work History
Valley Oaks Health
Office Manager
09.2019 - Current
Job overview
- Supervises staff responsible for cash receipts as received and is knowledgeable in process.
- Compiles & distributes timely and accurate reports from Credible & SmartCare to clinical and support staff, to include but not limited to Appointment History, Incomplete Services, Red X, ANSA, BPHC, and Treatment Plan dates.
- Answers the telephone in a polite manner, screens calls as appropriate, routes calls to the proper staff member/voice mail or takes a message from the caller (that is legible and includes the name of the caller, the call’s phone number and a short message).
- Greets clients, visitors, and vendors in a professional manner. Provides information about the availability of Organization services, polices, and procedures to clients and to outside agencies (Sheriff, DCS, DFR, Courts, LHA, LTHC, etc.)
- Coordinates/Schedules/Processes and maintains external referrals and reports, i.e., DCS, court, etc. networking with internal & external customers.
- Responsible for Daily, Monthly, Quarterly and Annual Safety, Infection Control and Hazardous Material inspections & trainings for all local office staff to include Fire, Tornado, and Disaster Drills as well as documentation.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel. Helped integrate a new EHR, SmartCare and became a trainer for all new users.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Schedules meetings, schedules room requests by staff and others, and orders/supervises orders of supplies as needed.
Walt's Pub And Grill
Server Bartender
05.2018 - Current
Job overview
- Cultivate a warm environment and fantastic dining experience for our regular customers and new guests.
- Suggestively sell weekly dinner specials, hand crafted cocktails, appetizers, entrees, and and desserts to increase sales.
- Exceptional customer service with large banquets, parties, and events. Maintains order efficiency and accuracy through clear communication with staff and POS, earning numerous recommendation from satisfied guests.
- Shared knowledge of menu items and flavors, enabling guests to make personal decisions based on taste, interest, and any allergies or special diet restrictions.
- Assisted servers with hand crafted cocktail orders by preparing on-demand items without delay or error.
- Managed cash and bar revenue during high volume times with no error.
Chuck E Cheese
Assistant Manager
05.2017 - 05.2018
Job overview
- Coordinated and led a team of party hosts to ensure a memorable, Perfect 10, experience for our guests. Raised our NPS and overall satisfaction scores at our highest volume store in the district.
- Traveled to several different stores within CEC's district to help drive sales, improve overall customer satisfaction, and to help rebuild broken management systems to ensure staff retention and create better work flows.
- Established and optimized schedules to keep over and service in line with forecasted demands and keeping on budget for each week.
- Exceeded sales goals and accomplished business objectives by inspiring and motivating staff.
- Monitored cash intake and deposit records, increasingly accuracy and reducing discrepancies amongst staff cash outs and nightly deposits.
Studio B
Dance Choreographer, Public Relations Coordinator
04.2014 - 05.2017
Job overview
- Assisted in creating a positive internal & external image through building relationships with staff, current customers, and potential customers.
- Conducted market research to have an understanding of industry trends & services offered by competitors.
- Provided support to the studio owner in operations and business development.
- Direct rehearsals to help develop dancers technical skills and enhance their quality of movement
- Choose the music, sound effects, or spoke narrative to accompany desired dances.
- Record dance movements and their technical aspects, using a creative understanding of the patterns and formations of choreography.
- Choreographed dances for individual dancers, duets, trios, ensembles, competitive dance teams, musical theater, & special events.
- Encourage, inspire, and develop the youth of our dance community to help teach valuable life lessons that they will carry with them into the world.
- Generated lesson plans each week that covered stretching, conditioning, warm-ups and routines.
Education
Ivy Tech Community College of IndianaLafayette, IN
Associate of Science from Business Administration
05.2012
University Overview
- 3.6 GPA
Skills
- Microsoft Office
- Collaborative
- Outgoing
- Patient
- Flexible approach to most situations and people
- Abstract thinker
- Motivating, stimulating communicator
- Sympathetic, good listener
- Persistent
- Problem Solver
- Detail Oriented
- Creative / Artistic
Certification
- The Predictive Index, Inspire People to Perform
- CPR & BLS
Timeline
Office Manager
Valley Oaks Health
09.2019 - Current
Server Bartender
Walt's Pub And Grill
05.2018 - Current
Assistant Manager
Chuck E Cheese
05.2017 - 05.2018
Dance Choreographer, Public Relations Coordinator
Studio B
04.2014 - 05.2017
Ivy Tech Community College of Indiana
Associate of Science from Business Administration
- The Predictive Index, Inspire People to Perform
- CPR & BLS
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