Nichole Lawrence
Brookston
Summary
Professional with strong background in training and development, adept at designing and implementing effective training programs. Skilled in curriculum development, instructional design, and enhancing learning experiences. Known for fostering team collaboration, adapting to changing needs, and consistently achieving measurable results. Reliable, flexible, and focused on driving continuous improvement in organizational performance.
Overview
22
22
years of professional experience
Work History
Training Specialist
Valley Oaks Health
03.2022 - Current
- Evaluated training effectiveness using feedback and assessments, making continuous improvements as needed.
- Spearheaded updates to existing training materials to maintain relevance with industry best practices and evolving organizational needs.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
- Trained and mentored new personnel hired to fulfill various roles.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Oversaw scheduling, documentation of all mandatory and elective trainings and maintained all training records.
- Resource for staff regarding training questions.
Skills Trainer
Valley Oaks Health
10.2019 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Facilitated individual and group sessions to promote positive behavior change for clients.
Bartender, Server, Trainer
Harry's Chocolate Shop
08.2007 - 12.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Medical Laboratory Technician
Illinois State University
08.2011 - 05.2014
- Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Assisted in the training of new staff members, ensuring proper knowledge transfer and adherence to safety protocols.
Emergency Room Intern
Riley Hospital for Children
08.2003 - 05.2005
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Education
Bachelor of Science - Medical Laboratory Science
Illinois State University
Normal, IL05-2014
Associate of Science - Nursing
Marian University
Indianapolis, IN05-2005
Skills
- Training program development
- Training evaluation
- Training delivery
- Employee development
- Training material updates
- Verbal and written communication
- Schedule coordination
- Training best practices
- Attention to detail
- Critical thinking
Timeline
Training Specialist
Valley Oaks Health
03.2022 - Current
Skills Trainer
Valley Oaks Health
10.2019 - Current
Medical Laboratory Technician
Illinois State University
08.2011 - 05.2014
Bartender, Server, Trainer
Harry's Chocolate Shop
08.2007 - 12.2018
Emergency Room Intern
Riley Hospital for Children
08.2003 - 05.2005
Bachelor of Science - Medical Laboratory Science
Illinois State University
Associate of Science - Nursing
Marian University
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