Kyle Kelly
Summary
Knowledgeable on industry standards and products with a solid background in direct sales and operations. Demonstrated ability to drive sales growth and enhance customer satisfaction through strategic planning and process improvements. Proven track record of leveraging effective communication and problem-solving skills to meet and exceed targets.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Production Manager
StraightUp Roofing
04.2024 - Current
- Trained new Outside Sales Associates on best practices for successful selling techniques, various product lines, warranties and services to improve the company's overall performance and sales.
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Cultivated and managed key accounts and customer relationships effectively, ensuring customer satisfaction and maintaining long-term partnerships.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
Commercial Production Manager
PROCO Roofing
03.2024 - 08.2024
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
- Reduced operational costs through comprehensive process improvement initiatives and resource management
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns, increase sales and promote loyalty
- Contributed expertise in both residential and commercial construction environments, adapting techniques as necessary to meet specific requirements
Project Manager
Ahler's Roofing
01.2022 - 03.2024
- Managed residential and commercial roofing projects from inception to completion, ensuring timely delivery and budget adherence
- Supervised day-to-day operational aspects of project and scope and monitored progress of roofing activities
- Established successful relationships with clients, leading to repeat business and positive referrals
- Increased sales revenue by identifying and implementing process improvements in the sales operations department.
Residential Production Manager
PROCO Roofing
01.2019 - 12.2022
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints
- Increased overall productivity by identifying bottlenecks in the production process and continuous improvement initiatives to drive gains in quality, flow, and output
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction
Project Manager
PROCO Roofing
08.2017 - 01.2019
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process
Sales Representative
Alliance Materials
11.2015 - 07.2017
- Used customer insights and cross-selling techniques to develop innovative sales strategies to increase sales
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales
Retail Sales Representative
Sprint
01.2015 - 11.2015
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations
- Increased store revenue by consistently meeting and exceeding sales targets through effective upselling techniques
- Resolved customer complaints with professionalism and empathy, ensuring timely resolutions that upheld brand reputation
Corporate Trainer
Brinker Intl.
01.2013 - 01.2015
- Boosted employee engagement by developing and implementing interactive training sessions
- Enhanced corporate culture by conducting team-building activities and collaborated with department managers to identify skill gaps to develop tailored training solutions
- Leveraged industry best practices to continuously update and refine training content, ensuring relevance and applicability in a dynamic business environment
Education
Associate of Arts -
Tarrant County Community College
North Richland Hills, TX05-2013
Skills
- Customer Relationship Management
- Operational Planning
- Direct Sales Experience
- Client Engagement
- Training and mentoring
- Project management
- Collaboration and Relationship Management
- Strategic planning
Certification
OSHA 10 Certification- 2022
Haag Certified Inspector- 2018
Forklift Operator Certified- 2017
Timeline
Production Manager
StraightUp Roofing
04.2024 - Current
Commercial Production Manager
PROCO Roofing
03.2024 - 08.2024
Project Manager
Ahler's Roofing
01.2022 - 03.2024
Residential Production Manager
PROCO Roofing
01.2019 - 12.2022
Project Manager
PROCO Roofing
08.2017 - 01.2019
Sales Representative
Alliance Materials
11.2015 - 07.2017
Retail Sales Representative
Sprint
01.2015 - 11.2015
Corporate Trainer
Brinker Intl.
01.2013 - 01.2015
Associate of Arts -
Tarrant County Community College
Similar Profiles
Nathan MadgeNathan Madge
Roofer Labourer at Madge Roofing, Direct Roofing, Abney RoofingRoofer Labourer at Madge Roofing, Direct Roofing, Abney Roofing
Chase TuckerChase Tucker
Salesman at Storm Roofing Solutions/Apex RoofingSalesman at Storm Roofing Solutions/Apex Roofing
Mirycle SnipeMirycle Snipe
Sales Administrator at GaleForce Roofing DBA Lifetime Quality RoofingSales Administrator at GaleForce Roofing DBA Lifetime Quality Roofing