Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyle Ketcher

Prosper

Summary

Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in handling difficult situations with a positive and professional attitude.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

4
4
years of professional experience

Work History

Server/Bartender

Uncle Julios
10.2024 - Current
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
  • Managed order accuracy through thorough menu knowledge and attention to detail.
  • Trained new servers on best practices, enhancing team efficiency and service quality.
  • Collaborated with kitchen staff to expedite food delivery during peak hours.
  • Implemented strategies for upselling menu items, resulting in increased sales volume.

Service Advisor

Frisco Chrysler Dodge Jeep Ram
07.2023 - 10.2024
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Assessed customer needs and provided tailored service recommendations for vehicle maintenance and repairs.
  • Coordinated service appointments to optimize workflow and reduce wait times for customers.

Server/Trainer

Texas Roadhouse
08.2021 - 01.2024
  • Provided excellent customer service to ensure satisfaction.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Trained new servers on menu knowledge and customer service protocols.
  • Developed and implemented training materials to enhance onboarding processes.

Utility Worker

Texas Roadhouse
08.2022 - 11.2023
  • Cleaned fryer and surrounding area, including draining oil and wiping down surfaces.
  • Restocked ingredients and supplies needed for daily operations.
  • Washed pots, pans, trays, cutlery, and other cooking utensils.
  • Scrubbed down walls and counters in the kitchen area as necessary.
  • Removed grease build-up from ovens using appropriate cleaning solutions.
  • Maintained cleanliness and organization of dining areas to enhance guest experience.
  • Assisted in food preparation, ensuring adherence to safety and quality standards.

Education

High School Diploma -

Mckinney North High School
12.2022

Skills

  • High-volume service management
  • Training Expertise
  • Service Prioritization
  • Dedicated Work Ethic
  • Effective Customer Communication
  • Continuous Improvement
  • Effective team engagement
  • Positive and Professional
  • Customer Service

Timeline

Server/Bartender

Uncle Julios
10.2024 - Current

Service Advisor

Frisco Chrysler Dodge Jeep Ram
07.2023 - 10.2024

Utility Worker

Texas Roadhouse
08.2022 - 11.2023

Server/Trainer

Texas Roadhouse
08.2021 - 01.2024

High School Diploma -

Mckinney North High School

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