Kyle King
Elizabethtown,KY
Summary
Obtained a Bachelors degree in Healthcare Administration and national certification in Long-Term Care while acting as a team lead material handler for the distribution of sensitive medical equipment. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals. Doubled sales projection goal from $35,000 to $70,000 on current route two consecutive years.
Overview
18
18
years of professional experience
Work History
Service Sales Representative
CINTAS, Professional Uniform and Facility Services
02.2023 - Current
- Developed strong client relationships, enhancing customer retention and satisfaction.
- Delivered product presentations, effectively communicating features and benefits to diverse audiences.
- Collaborated with team members to refine sales strategies, improving overall team performance.
- Maintain and monitor over 100 accounts with, uniforms, mats, towels, etc.
- Ensure quality standards, and proactively solve customer concerns.
- Grow existing customer base by cross-selling additional products and services.
- Negotiate service agreement renewals and control inventory.
- Conducted market research to identify new sales opportunities and target potential clients.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Increased sales revenue by identifying and targeting high-potential accounts.
Executive Director
Willow Creek Senior Living
07.2022 - 01.2023
- Maintain adequate staffing in all departments.
- Review staff job descriptions, compensation and personnel, and prepare annual report.
- Train and assist coordinators with each new employee on policy/procedures.
- Assure quality performance is achieved by all staff, vendors, and contractors.
- Review building services and drive work orders as needed for immediate action.
- Develop schedule and participate in manager on duty rotation.
- Participate and lead marketing ventures to increase occupancy.
- Respond politely and promptly to residents requests.
- Prepare and maintain inventories.
- Process all resident and staff requests to assure delivery of services.
- Operate all electronic and software systems in community.
- Create monthly invoices for residents each month.
- Submit private insurance for residents.
- Review monthly budget reports.
- Review balance and submit to accounting team.
Team Leader
McKesson
02.2021 - 07.2022
- Oversee process of distribution in multiple departments of the JnJ vaccine.
- Processes including: creation of packing slips, labels.
- Responsible for all special orders and return orders.
- Provide feedback and updates to supervisors on a daily basis
- Provide training and guidance to 60+ employees.
Patient Service Coordinator
The Kid SpOt Center
06.2019 - 02.2021
- Maintained schedule for 10 therapists with over 250 children on the active list.
- Kept medical documents(scripts, ICD codes, HIPPA, etc.) up to date with hard deadlines.
- Notified all parents of schedule changes i.e. therapist out, holidays, referrals, etc.
- Maintained attendance history i.e. no shows, cancels, Dr excuses, etc. for all children.
Activities Director
Tender Touch
02.2018 - 06.2019
- Schedule and maintain all daily activities
- Engage with all participants socially
- Monitor and assess all participants during activities
- Report any unusual or alarming behavior
Front Desk
Allegro Assisted Living
09.2017 - 02.2019
- Greeted and assisted visitors when they arrived at the office.
- Scheduled meetings for internal personnel, partners and clients.
- Handled money for customers and visitors.
- Solved minor customer issues and ensured that any major problems were immediately escalated to the administrator.
- Handled a multi-line switchboard for a busy office and routed incoming calls to the correct individuals.
- Provided bookkeeping of important files.
- Signed for packages that came to the organization and distributed them to the appropriate personnel.
- Transmitted information or documents to customers, using computer, mail, or facsimile machine.
- Greeted all guests in a courteous and professional manner.
- Attended training in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
Server/trainer
Texas Roadhouse
07.2008 - 06.2017
- Provided constructive suggestions and encouragement to employees.
- Executed cash transactions quickly and accurately.
- Politely answered phones promptly and recorded and confirmed reservations.
- Greeted guests in a pleasant and courteous manner.
- Kept carpets and floor clear of debris.
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
- Operated check stand equipment including cash register, scanner and scale.
- Checked menus to verify current selection availability and cleanliness.
- Maintained facility compliant with health codes, sanitation requirements and license regulations.
- Operated and maintained cleaning equipment and tools, including the dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Greeted all customers.
- Consistently received a 100% rate of customer satisfaction.
Education
Bachelor's degree - Healthcare Administration
WKU
Bowling Green, KY12-2020
Skills
- CONFIDENT
- Data Entry
- Training & Development
- Staffing management ability
- Proven patience and self-discipline
- Motivation techniques specialist
- Confident public speaker
- Conflict resolution
- Sound decision making
- Relationship and team building
- Staff training and development
- Effectively influences others
- Cultural awareness and sensitivity
- Critical thinking proficiency
- Fundraising and major donor development
- Interpersonal communication skills
- Sales expertise
- Customer relations
- Customer service
- Customer relationship building
- Sales consultation
- Negotiation tactics
- Complex Problem-solving
- Sales development
- Product and service sales
- Customer retention
- Customer needs assessment
- Account management
- Sales forecasting
Timeline
Service Sales Representative
CINTAS, Professional Uniform and Facility Services
02.2023 - Current
Executive Director
Willow Creek Senior Living
07.2022 - 01.2023
Team Leader
McKesson
02.2021 - 07.2022
Patient Service Coordinator
The Kid SpOt Center
06.2019 - 02.2021
Activities Director
Tender Touch
02.2018 - 06.2019
Front Desk
Allegro Assisted Living
09.2017 - 02.2019
Server/trainer
Texas Roadhouse
07.2008 - 06.2017
Bachelor's degree - Healthcare Administration
WKU