KYLE KIRBY
Altamonte Springs,FL
Summary
Dynamic professional with a proven track record at Driven Brand, excelling in team leadership and customer engagement. Skilled in problem-solving and upselling, I enhanced store efficiency and customer satisfaction through strategic merchandising and staff development. Committed to continuous improvement and adapting to new challenges in fast-paced environments.
Overview
9
9
years of professional experience
Work History
TAKE 5 OIL CHANGE ASSISTANT STORE MANAGER
DRIVEN BRAND
05.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Technician
EYE CANDY AUTO SPECIALIST LLC
03.2019 - 09.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Technician
S.P.O.R.T SUBARU LLC
02.2016 - 06.2019
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Education
U.T.I UNIVERSAL TECHNICAL INSTITUTE
Orlando, FLSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Team building and leadership
- Store opening and closing
- Staff supervision
- Upselling and cross selling
Timeline
TAKE 5 OIL CHANGE ASSISTANT STORE MANAGER
DRIVEN BRAND
05.2023 - Current
Technician
EYE CANDY AUTO SPECIALIST LLC
03.2019 - 09.2023
Technician
S.P.O.R.T SUBARU LLC
02.2016 - 06.2019
U.T.I UNIVERSAL TECHNICAL INSTITUTE