Kyle Kirwen
Irving,TX
Summary
Hardworking and passionate job seeker with a strong customer service background. Extensive experience in the food and beverage industry, as well as client relations, social media marketing, and sales.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Health Insurance Broker
North Texas Health Agents
08.2022 - Current
- Generated content ideas to engage target audiences and increase followers to generate more organic leads
- Attended and organized networking events to further build relationships and business
- Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options
- Built and maintained relationships with clients to support satisfaction
- Managed content creation, curation and scheduling for multiple social channels.
General Manager
Bleu Mediterranean Bar
11.2017 - 05.2020
- Maintained operations by preparing policies, implementing production, productivity, quality, and patron-service standards, determining and implementing system improvements and motivating staff
- Upheld award-winning customer service in a high volume setting daily due to the location of the establishment.
- Established a safe, secure, and healthy environment by following and enforcing sanitation procedures, complying with health and legal regulations, and maintaining security systems
- Controlled purchases and inventory by meeting with account manager, developed good relations with suppliers
Head Bartender
Bleu Mediterranean Bar
01.2007 - 05.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
University of Bath (England)
01.2013
James W. Martin High School
01.2009
Skills
- Outstanding customer service
- Excellent ability to adapt
- Strong work ethic
- Relationship Management
- Strong multitasking
- Highly reliable
- Creative Thinking
- Social Media Strategy
- Market analysis
Certification
- TABC License
- Food Handler's License
Timeline
Health Insurance Broker
North Texas Health Agents
08.2022 - Current
General Manager
Bleu Mediterranean Bar
11.2017 - 05.2020
Head Bartender
Bleu Mediterranean Bar
01.2007 - 05.2019
University of Bath (England)
James W. Martin High School
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