Kyle Klaus
Holland,MI
Summary
I’m very teachable and willing to learn what I need to know to be great. I take great pride in the work I do and never settle for “good enough.” I like to go above and beyond to make sure everyone is satisfied.
Overview
8
8
years of professional experience
Work History
Merchandiser
RNDC
Lakeshore
01.2023 - Current
- I put away the sales reps orders for the store while building a healthy and friendly relationship with each store.
- I do backstock to maintain overstock and keeping sure the shelf is full.
- I am very communicative between each sales reps
- I build displays that meet the stores demands on neatness and make sure it’s shoppable
- I have to be detail oriented to ensure merchandise sells
- I am timely and make sure i get work done well but also able to time manage to make sure I can get everything done in my day
Store Manager
FinishLine
Muskegon, MI
01.2020 - 12.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Kitchen Manager
Crust54
Holland, MI
01.2016 - 06.2022
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Handyman Helper
B and B Handyman
Holland, MI
01.2018 - 12.2019
- Assisted in completing repair projects by providing timely and efficient support to the lead handyman.
- Provided versatile assistance across various tasks such as carpentry, plumbing, painting, and light fixture installation.
- Supported customer relations by providing clear communication regarding project updates and estimated completion times.
- Demonstrated adaptability in learning new skills on the job, increasing overall productivity within the team dynamic.
- Improved client satisfaction by maintaining a clean and organized workspace during and after job completion.
- Collaborated with team members on larger repair projects, effectively dividing responsibilities for increased efficiency.
- Ensured project deadlines were met with punctuality, dedication, and commitment to quality workmanship.
Education
GED -
Holland Calvary Christian Schools
Holland, MI05.2019
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock Rotation
- Pricing and shelf labeling
- Maintaining stock levels
- Stock replenishment
- Retail knowledge
- Active listener
- Visual Merchandising
- Store maintenance
- Pricing and Signage Updates
- Sales Techniques
- Vendor Relations
- Product inventory counts
- Planogram design
- Markdown procedures
- Product Knowledge
- Clear Communication
- Critical Thinking
- Team Collaboration
- Laptop and Mobile Device Use
- Relationship Building
- Overstock management
- Display building
- Originality and Creativity
- Time management
Timeline
Merchandiser
RNDC
01.2023 - Current
Store Manager
FinishLine
01.2020 - 12.2022
Handyman Helper
B and B Handyman
01.2018 - 12.2019
Kitchen Manager
Crust54
01.2016 - 06.2022
GED -
Holland Calvary Christian Schools