Kyle Koch
Derby
Summary
Floor Manager with extensive experience in the gaming and hospitality industries, excelling in leadership and customer service. Proven track record in optimizing operations and enhancing guest satisfaction through effective employee training and scheduling. Proficient in managing gaming activities and compliance, ensuring a safe and enjoyable environment for all patrons.
Overview
12
12
years of professional experience
Work History
Floor Manager
Gilley's Gambling Hall
Park City
11.2025 - Current
- Coordinated customer service efforts to enhance guest experiences and satisfaction levels.
- Oversee operations of the Cage, HHR Floor, and Simulcast areas.
- Responsible for Scheduling for all three gaming departments as well as tracking labor and business level data.
- Monitored gaming floor activities to ensure compliance with regulations and safety standards.
Front Office Manager
Hyatt Regency Wichita
Wichita
02.2024 - Current
- Handled guest complaints and issues, ensuring satisfactory resolution and guest satisfaction.
- Prepared and analyzed front office reports to track performance and identify improvement areas.
- Monitored guest satisfaction metrics and developed strategies to improve service quality.
Baccarat Pit Manager
Kansas Star Casino
Mulvane
04.2022 - 02.2024
- Established and maintained banks and table limits for each game.
- Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
- Supervised employees by providing guidance and direction when necessary.
Floor Supervisor
Kansas Star Casino
Mulvane
02.2017 - 04.2022
- My main duties include tracking player buy-ins as well as player and table win/loss
- I watch dealers for errors and coach dealers when needed and help to ensure that a fun and friendly environment exists for the guests
- Connected with customers to provide assistance and collect feedback to optimize operations.
Table Games Dealer
Kansas Star Casino
Mulvane
11.2014 - 02.2017
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Soft Count Clerk
Kansas Star Casino
Mulvane
11.2013 - 12.2014
- Collected, counted, and reported cash drop from Table Games and Slots to Finance.
Education
Bachelors of Businiess Admin - Marketing
Wichita State University
Wichita, KS05-2013
Associate of Arts - Liberal Arts
Cowley Community College
Mulvane, KS05-2011
Skills
- Leadership
- MS Office Proficient
- Proficient in Blackjack, Craps, Roulette, Baccarat, and Poker Carnival Games
- Inventory management experience
- Employee scheduling
- Currency management
- Training/Coaching
Timeline
Floor Manager
Gilley's Gambling Hall
11.2025 - Current
Front Office Manager
Hyatt Regency Wichita
02.2024 - Current
Baccarat Pit Manager
Kansas Star Casino
04.2022 - 02.2024
Floor Supervisor
Kansas Star Casino
02.2017 - 04.2022
Table Games Dealer
Kansas Star Casino
11.2014 - 02.2017
Soft Count Clerk
Kansas Star Casino
11.2013 - 12.2014
Bachelors of Businiess Admin - Marketing
Wichita State University
Associate of Arts - Liberal Arts
Cowley Community College