Actively market and sell various types of mortgages and products such as VA, FHA, Conventional, Jumbo, and others to both inbound and outbound prospects
Review and gather necessary information with potential borrowers and review credit history as needed to properly build loans and pitch mortgage products and options.
Build rapport and relationships with borrowers throughout phone conversations and additional email and text interactions
Licensed to do mortgage origination for 15 states
Follow up with borrowers throughout the processing, underwriting, and closing process to update them as progress is made every step of the way.
Served as branch marketing specialist for the first month while in training for NMLS licensing test. – Would make outbound calls to prequalify borrowers for transfer to licensed loan officers.
Production Supervisor
Swagelok Company, Lean Supply Chain Male Connector
Solon, OH
03.2022 - 12.2024
Oversee and manage a manufacturing cost center/department that consists of approximately 25 shop floor associates. The department associates include machine operators, assemblers, support staff, and shipping associates.
Review metrics and KPIs to ensure department and individual associates are meeting targeted goals.
Coach and influence associates when not performing up to goals. Manage and implement disciplinary action when goals are consistently not being met.
Created and delivered mid and year end performance reviews, while also including monthly scorecard reviews to ensure associates were aware of their standing, areas for improvement, and strong points.
Assist in mentoring, developing, and training new associates and new peer supervisors as they join the company.
Create and implement development and succession planning for direct report associates and key departmental roles.
Manage product delivery from start to finish, beginning with generating a 2-week interval of machining work with our planning team to ensure those parts and orders are run on time and assembled, completed, and delivered on time.
Organize and lead boundary team meetings to ensure that all members of our cost center/department are all on the same page and informed of current business conditions and strategies.
Report and present at standard departmental meetings such as material review boards using systems and programs such as SAP, Microsoft office products, and others.
Manage and implement projects to initiate cost saves, departmental improvements, and further organizational initiatives.
Actively implement new kaizen and lean strategies throughout the department where and whenever possible.
Service Manager
Deacon Chrysler Dodge Jeep Ram New Car Dealership
Mayfield, OH
03.2021 - 03.2022
Dispatcher/ Assistant Service Manager/Service Advisor
Deacon Chrysler Dodge Jeep Ram New Car Dealership
Mayfield, OH
12.2019 - 03.2021
Personal Lines Account Manager / Insurance Producer
Evarts Tremaine Insurance Agency
Cleveland, OH
12.2016 - 08.2019
Education
Diploma - undefined
Villa Angela St. Joseph High School
Cleveland, OH
06.2010
Skills
Licensed mortgage loan originator for 15 states
Significant experience providing hands on leadership, coaching, and skill development for direct reports
Experience in various sales roles and environments
Worked on various projects across a wide range of businesses with a varying goals
Excels in customer service/rapport building, managing and exceeding expectations, consistently managing a high-volume workload, and conflict resolution and multitasking
Proficient in Microsoft Office Products
Timeline
Mortgage Loan Originator (NMLS #2730109)
CrossCountry Mortgage
06.2025 - 10.2025
Production Supervisor
Swagelok Company, Lean Supply Chain Male Connector
03.2022 - 12.2024
Service Manager
Deacon Chrysler Dodge Jeep Ram New Car Dealership
03.2021 - 03.2022
Dispatcher/ Assistant Service Manager/Service Advisor
Deacon Chrysler Dodge Jeep Ram New Car Dealership
12.2019 - 03.2021
Personal Lines Account Manager / Insurance Producer