Caleb Crosby
Wilmington,NC
Summary
Customer service team leader with 4+ years of experience directing service operations and initiatives to achieve corporate goals. Resourceful Mortgage Loan Originator known for high productivity and efficient task completion. Specialize in risk assessment, regulatory compliance, and client relationship management. Excel in negotiation, problem-solving, and time management to consistently meet and exceed expectations in fast-paced environments. Prioritize clear communication and empathy to build trust and long-term relationships with clients.
Overview
11
11
years of professional experience
Work History
Mortgage Loan Originator
NMLS
08.2021 - Current
- Originate, review, process, administer, and successfully close an average of 2-3 loans per month.
- Advise and educate over 20-30 clients per day on Conventional, FHA, and VA mortgage loans.
- Developed prospects for new loans by conducting media marketing and cold calling 2-3 days a week.
Server/Bartender
Darden & Landry's Restaurants
07.2013 - 09.2024
- Served bar and restaurant patrons ordered drinks, including beer, wine, liquors, and mixed beverages
- Kept the bar area safe, clean, and well-stocked throughout each working shift, and performed daily inventory audits and weekly product and supply orders
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Concrete Worker
Dasmen Residential
03.2020 - 08.2021
- Concrete Work (i.e., outdoor pool and stair crack repairs, foundations, etc.)
- Lighting, plumbing, carpentry, knowledge of basic tools and their uses, & knowledge of basic measurements and how to read a tape measure
- Responsible for maintaining the accuracy of the forecasted cost at completion by reviewing hours worked and material cost of the project
Flight Attendant
Regional Carrier
07.2017 - 01.2020
- Identify, document, and analyze cabin maintenance issues and promptly report findings to the Pilot-in-command
- Assist during boarding; demonstrate safety equipment and procedures; sell and serve beverages, meals, and snacks; and attend to passenger needs throughout flight duration
- Always maintaining an up-to-date FAM (Flight Attendant Manual) and knowledge to comply with company policies and federal regulations
Education
High School Diploma -
Southwest Guildford High School
Multiple Rocket Launch Field Artillery -
United States Army
Skills
- Oriented customer service
- Directing service operations
- Customer service initiatives
- Mortgage loan origination
- Conventional
- FHA
- VA mortgage loans
- Media marketing
- Cold calling
- Concrete work
- Outdoor pool and stair crack repairs
- Foundations
- Lighting
- Plumbing
- Carpentry
- Knowledge of basic tools
- Knowledge of basic measurements
- Tape measure reading
- Forecasted cost accuracy
- Cabin maintenance
- Safety equipment and procedures
- Beverage and meal service
- Passenger assistance
- FAM compliance
- Bartending
- Drink service
- Bar maintenance
- Inventory audits
- Product and supply orders
- United States Army Field artillery
- Flight attendant training
- Volunteer work
- Licensed mortgage loan originator
Awards
- 4 years United States Army Reserves 13M Field Artillery (Promoted x3 within first year)
- Flight Attendant Video Visual Trainer
- The Arc Volunteer (Help kids with disabilities to feel more comfortable with flying on airplanes)
- Licensed Mortgage Loan Originator (NC & SC) NMLS ID: 2220160
Timeline
Mortgage Loan Originator
NMLS
08.2021 - Current
Concrete Worker
Dasmen Residential
03.2020 - 08.2021
Flight Attendant
Regional Carrier
07.2017 - 01.2020
Server/Bartender
Darden & Landry's Restaurants
07.2013 - 09.2024
High School Diploma -
Southwest Guildford High School
Multiple Rocket Launch Field Artillery -
United States Army
Similar Profiles
Maria FontenotMaria Fontenot
Retail Branch processor, Direct Lending processor, Branch lead processor at NMLSRetail Branch processor, Direct Lending processor, Branch lead processor at NMLS
Kaleigh QuadagnoKaleigh Quadagno
Branch Processor at Fairway Independent Mortgage Corporation. NMLSBranch Processor at Fairway Independent Mortgage Corporation. NMLS
Theodore LayneTheodore Layne
Advisory Consultant at Fairway Independent Mortgage Corporation. NMLSAdvisory Consultant at Fairway Independent Mortgage Corporation. NMLS
Justin C. StassiJustin C. Stassi
Energy Consultant/Inside Sales Representative at National Solar SolutionsEnergy Consultant/Inside Sales Representative at National Solar Solutions
Lauren StrnadLauren Strnad
Substitute Teacher, K-Eighth Grade at ESS/ Pender County SchoolsSubstitute Teacher, K-Eighth Grade at ESS/ Pender County Schools