Jaylin Panella
Naples,FL
Summary
Dynamic professional with a proven track record at Premier Mortgage Consultants of SWFL, adept in client account management and regulatory compliance. Excelled in enhancing customer satisfaction through exceptional service and strong work ethic. Demonstrated expertise in cash handling and suggestive selling, significantly increasing sales. Skilled in fostering relationships and achieving goals with efficiency.
Overview
7
7
years of professional experience
Work History
Mortgage Loan Originator
Premier Mortgage Consultants of SWFL
04.2024 - Current
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Conducted regular follow-ups with clients post-closing to ensure satisfaction and identify potential referrals.
Loan Processor
Premier Mortgage Consultants of SWFL
05.2022 - Current
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Server
Warehouse
02.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Straight From New York Bagel
08.2019 - 04.2021
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier
China Palace
05.2017 - 10.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate Of Arts - Business
Florida SouthWestern State College
Fort Myers, FL05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Suggestive Selling
- Goal-Oriented
- Client Account Management
- Regulatory Compliance
Timeline
Mortgage Loan Originator
Premier Mortgage Consultants of SWFL
04.2024 - Current
Loan Processor
Premier Mortgage Consultants of SWFL
05.2022 - Current
Server
Warehouse
02.2022 - 06.2023
Server
Straight From New York Bagel
08.2019 - 04.2021
Cashier
China Palace
05.2017 - 10.2020
Associate Of Arts - Business
Florida SouthWestern State College
Similar Profiles
RICHARD L. MCDONALDRICHARD L. MCDONALD
Mortgage Loan Originator at Premier Mortgage Consultants of Southwest FloridaMortgage Loan Originator at Premier Mortgage Consultants of Southwest Florida
Kayla FernandezKayla Fernandez
Accountant at Premier Plastering Of SWFLAccountant at Premier Plastering Of SWFL
Lisa MuilenburgLisa Muilenburg
Mortgage Loan Officer at Collective Mortgage/Premier 100 MortgageMortgage Loan Officer at Collective Mortgage/Premier 100 Mortgage