Martha Marriott
West Jordan
Summary
Energetic and experienced professional with 20 years experience in the Mortgage industry. I am a self-motivated professional, highly proficient in developing creative solutions and implementing objective decision making. My goal is a consistency of happy, satisfied customers who remain my clients for life, while referring their friends and family to me because they trust I will give them the same stellar experience.
I pride myself in having exceptional interpersonal skills, excellent communication and keeping all parties in the loop, Strategic problem solving skills, being very thorough and detail oriented, with a goal to create a smooth transaction throughout the entire loan process to closing. I am a team player and a strong asset to any mortgage company.
Overview
18
18
years of professional experience
Work History
Mortgage Loan Originator
Avanti Mortgage Company
08.2024 - Current
- Met with borrowers, took applications, distributed disclosures, ordered and reviewed title commitments and executed detailed follow-up through closing to verify completed requirements.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
- Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
- Liaised between borrowers and realtors, title companies and loan company management.
- Generated estimates clients requested, sent pre-approval letters to agents and confirmed receipt of verification of employment documentation.
- Monitored purchase loans for due diligence, financed contingency and closing date expiration and tracked pipeline for refinances.
- Created, updated and maintained social media and website pages, maintained marketing databases and introduced computerized process to keep in regular contact with borrowers.
Mortgage Loan Originator
Guild Mortgage Company
08.2020 - 08.2024
- Met with borrowers, took applications, distributed disclosures, ordered and reviewed title commitments and executed detailed follow-up through closing to verify completed requirements.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
- Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
- Liaised between borrowers and realtors, title companies and loan company management.
- Generated estimates clients requested, sent pre-approval letters to agents and confirmed receipt of verification of employment documentation.
- Monitored purchase loans for due diligence, financed contingency and closing date expiration and tracked pipeline for refinances.
- Created, updated and maintained social media and website pages, maintained marketing databases and introduced computerized process to keep in regular contact with borrowers.
Loan Officer
Utah Mortgage
05.2016 - 08.2020
- Met with borrowers, took applications, distributed disclosures, answered inquiries involving rates, products, closing costs. Executed detailed follow-up through closing to verify completed requirements and facilitated quality customer service throughout the process.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria based on loan programs matching the client needs and specifications.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports, as well as verification of employment and letters of explanation.
- Submitted loan applications to underwriter for verification and recommendations.
- Managed pipeline for originated loans through closing and funding.
- Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
- Liaised between borrowers and realtors, title companies and loan company management.
- Delivered high levels of customer service to facilitate smooth processes.
Assistant Sales Representative
McGraw-Hill Education Inc.
10.2018 - 03.2020
- Developed key customer relationships to increase sales.
- Demonstrated product features to align with customer needs.
- Constructed targeted sales presentations to solicit prospects in geographic parameters.
- Expanded territory by cold-calling retail leaders across product lines and upselling vendor partnerships.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Contacted new and existing customers to outline benefits of products.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Created successful strategies to develop and expand customer sales.
- Improved overall customer purchasing experiences to promote steady revenue.
- Adhered to company initiatives and achieved established goals.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
Assistant Sales Representative
Pearson Educational, Inc
01.2008 - 10.2018
- Developed key customer relationships to increase sales.
- Demonstrated product features to align with customer needs.
- Expanded territory by cold-calling retail leaders across product lines and upselling vendor partnerships.
- Constructed targeted sales presentations to solicit prospects in geographic parameters.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Reorganized routes and schedules in territory to maximize efficiency.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Fostered relationships with customers to expand customer base and retain business.
- Monitored customer order process and addressed customer issues.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Created successful strategies to develop and expand customer sales.
- Contacted new and existing customers to outline benefits of products.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Adhered to company initiatives and achieved established goals.
- Improved overall customer purchasing experiences to promote steady revenue.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
Education
Mortgage And Real Estate Licensing - Mortgage And Real Estate
Stringham School
Murray, UT05.2006
Skills
- Residential Mortgage Professional
- Excellent Interpersonal skills and customer service
- Informative Liaison Between Agents and Title
- Loan Application Preparation
- Customer Communication
- Wide Product Knowledge
- Organized and Detail Oriented
- Mortgage Loan Processing
- Client Retention
- CRM Savvy
Timeline
Mortgage Loan Originator
Avanti Mortgage Company
08.2024 - Current
Mortgage Loan Originator
Guild Mortgage Company
08.2020 - 08.2024
Assistant Sales Representative
McGraw-Hill Education Inc.
10.2018 - 03.2020
Loan Officer
Utah Mortgage
05.2016 - 08.2020
Assistant Sales Representative
Pearson Educational, Inc
01.2008 - 10.2018
Mortgage And Real Estate Licensing - Mortgage And Real Estate
Stringham School