CHRIS STEVENSON
St Cloud,FL
Summary
Driven loan officer with eight year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives.
Overview
19
19
years of professional experience
Work History
Mortgage Loan Originator
KBHS Home Loans
Orlando, FL
06.2020 - Current
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Closed 10-20 loans monthly
Loan Officer
Right Now Mortgage
St Cloud, FL
08.2019 - 06.2020
- Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research
- Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers
- Exceeded quarterly sales goals by 50%
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan
- Educated customers on variety of loan products and available credit options to promote valuable decision-making
- Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports
- Adhered to regulatory and company security and audit procedures.
General Manager
Einstein Bros Bagels
Orlando, FL
03.2009 - 08.2019
- Maximized efficiency by coaching and mentoring 20 personnel on key principles, industry practices, company procedures and excel system
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Coached 20 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 25%.
Loan Officer
Sunny Mortgage Group
Ft Lauderdale, FL
01.2004 - 03.2009
- Meet with customers to determine their needs and recommend the right loan products to help meet their goal., Successfully closed average of 12 loans per month
- Complied with regulatory requirements, including Bank Secrecy Act, Anti
- Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community
- Reinvestment Act
- Originated, reviewed, processed, closed and administered customer loan proposals
- Received "Employee of the Quarter" service award
- Assisted senior-level credit officers with complex loan applications
- Recommended loan approvals and denials based on customer loan application reviews
- Reviewed and edited loan agreements to promote efficiency and accuracy
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information
- Developed prospects for new loans by conducting 200 cold calls weekly
- Developed and maintained relationships with local real estate agents
- Maintained friendly and professional customer interactions
- Exceeded quarterly sales goals by 30%
- Met with clients to generate new business and negotiate contracts.
Education
Bachelor of Arts - Business Administration And Management
Emory And Henry College
05.2005
Skills
- Sale expertise
- Verbal and written communication Relationship building
- Organized
- Goal attainment
- Efficient multi-tasker Timeline management Staff
- Training/development Customer service-oriented
- Business strategy
- Coaching
- Negotiate contracts
- Credit
- Clients
- Customer satisfaction
- Customer service
- Database
- Staff training
- Financial
- Financial statements
- Managing
- Mentoring
- Excel
- Money
- Personnel
- Proposals
- Quality
- Real estate
- Relationship building
- Risk analysis
- Selling
- Sales
- Written communication
- Financial planning expert
Timeline
Mortgage Loan Originator
KBHS Home Loans
06.2020 - Current
Loan Officer
Right Now Mortgage
08.2019 - 06.2020
General Manager
Einstein Bros Bagels
03.2009 - 08.2019
Loan Officer
Sunny Mortgage Group
01.2004 - 03.2009
Bachelor of Arts - Business Administration And Management
Emory And Henry College
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