Lianys Molina
Lakeland,FL
Summary
Highly organized with background in appointment scheduling and calendar management. Possess strong communication skills, ensuring seamless coordination between clients and staff. Recognized for consistent accuracy in managing high-volume schedules across multiple platforms. Utilize problem-solving abilities to manage complex scheduling scenarios, contributing to improved operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Mortgage Loan Originator
Custom Rate Mortgage
Lakeland, US
07.2024 - Current
- Analyzed financial information provided by customers in order to determine eligibility for loans.
- Ensured compliance with federal and state laws when originating mortgages.
- Assisted customers in obtaining necessary documentation needed for loan approval purposes.
- Provided excellent customer service at all times by responding promptly to inquiries.
- Gathered client debt, credit and income information to determine loan eligibility.
Dispatcher/Customer Service
Xela Ops Towing/ AAA
Tampa, US
01.2024 - Current
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Licensed Cosmetologist
Lakeland, US
01.2010 - Current
- Managed bookings efficiently by creating detailed appointment schedules with time slots allocated for each service.
- Performed administrative tasks related to managing customer accounts and payment processing.
- Performed a variety of services including hair cutting, styling, coloring, highlights and extensions.
- Created an inviting atmosphere for all customers by providing friendly customer service.
- Developed customized treatment plans for each client based on their skin type and desired results.
Mortgage Loan Originator
American Liberty Mortgage
Lakeland, US
04.2021 - 12.2022
- Provided comprehensive mortgage loan advice and guidance to potential borrowers.
- Researched and evaluated various loan products to determine the best fit for each customer.
- Advised customers on their financial options, including credit repair services and refinancing opportunities.
- Maintained a thorough knowledge of current lending regulations, policies, and procedures.
- Reviewed borrower documents such as tax returns, bank statements, employment history. to verify accuracy and completeness.
Front Desk Receptionist/ Medical Esthetician
Advanced Dermatology and Cosmetic Surgery
Lakeland, US
01.2014 - 01.2018
- Appointment scheduling, insurance verification, collecting copayments and past due balances, medical coding, English/Spanish interpreter, assisting provider by setting up and managing surgical equipment and supplies.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Completed basic bookkeeping and document filing.
- Explained policies and procedures to patients.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Verified insurance coverage for appointments and collected co-payments as required.
Education
High school diploma -
Kathleen Senior High School
Lakeland, FL01.2009
Skills
- Loan Origination
- Fair Housing Regulations
- CRM Software
- Prospective Client Outreach
- Administrative Oversight
- Sales Performance Management
- Customer service
- Accounting software
- Financial services
- Fair Housing regulations
- Microsoft Office
- Microsoft Excel
- Technical Proficiency
- Organizational skills
- Point Of Sale Operation
Certification
- Mortgage, Present
- Licensed Cosmetologist, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Mortgage Loan Originator
Custom Rate Mortgage
07.2024 - Current
Dispatcher/Customer Service
Xela Ops Towing/ AAA
01.2024 - Current
Mortgage Loan Originator
American Liberty Mortgage
04.2021 - 12.2022
Front Desk Receptionist/ Medical Esthetician
Advanced Dermatology and Cosmetic Surgery
01.2014 - 01.2018
Licensed Cosmetologist
01.2010 - Current
- Mortgage, Present
- Licensed Cosmetologist, Present
High school diploma -
Kathleen Senior High School
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