WENDY BUCKINGHAM
FOLEY,ALABAMA
Summary
Mortgage professional with strong background in loan processing and client relations. Skilled in assessing financial documents, guiding clients through complex loan options, and ensuring compliance with regulatory standards. Known for fostering collaboration within teams and delivering consistent results. Adaptable and reliable, with focus on achieving client satisfaction and organizational goals.
Overview
11
11
years of professional experience
Work History
Mortgage loan originator
New Story Lending
07.2024 - Current
- Mortgage loan originator: NMLS 2428018
- Worked with underwriters to fix application problems and resolve issues.
- Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
- Maintained up-to-date knowledge of industry regulations, changes, and trends to provide accurate advice to clients.
- Provided exceptional customer service throughout the entire loan process from initial consultation to closing day.
- Worked closely with borrowers experiencing financial hardship, helping them explore alternative financing options or refinancing solutions.
- Assisted clients in understanding complex mortgage terms, facilitating informed decisions about their financing options.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Structured loans creatively to address unique borrower situations and maximize approval chances without compromising compliance standards.
Mortgage Loan Processor
Barr Group Mortgage
07.2020 - 07.2024
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Processed mortgage loan applications accurately and successfully for over 4 years.
- Reviewed financial statements and contacted institutions and customers to clarify details.
Senior Travel Coordinator
Brownell Travel
01.2014 - 06.2020
- Assist VP/Owner with office management
- Provided exceptional customer service to travelers, addressing concerns promptly and resolving issues efficiently.
- Collaborated with other departments to develop customized travel solutions for large-scale events such as conferences and trade shows.
- Developed and maintained strong relationships with preferred suppliers, leading to improved service levels and exclusive offers.
- Managed complex international travel arrangements for senior executives, ensuring seamless itineraries and minimal disruption to schedules.
Education
MBA - Human Resource Management
Saint Leo University
05.2016
BA - Psychology
Saint Leo University
Gainesville, FL05.2013
Skills
- Excellent research and communication skills
- Pipeline management
- Underwriting guidelines
- Loan processing
- Document preparation
- Loan origination
- Licensed mortgage loan originator
- Sales development
- Goal oriented
- Document review
- Refinancing options
- Credit checks
- Closing coordination
- Loan management
- Underwriting support
Timeline
Mortgage loan originator
New Story Lending
07.2024 - Current
Mortgage Loan Processor
Barr Group Mortgage
07.2020 - 07.2024
Senior Travel Coordinator
Brownell Travel
01.2014 - 06.2020
BA - Psychology
Saint Leo University
MBA - Human Resource Management
Saint Leo University
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