Yuan Deng
Moreno Valley,CA
Summary
Successful Administrative Assistant candidate with over 6 year's expertise in student service, employee recruitment, and office support. Adept at building and maintaining positive relationships with students and customers. Strong organizational skills and committed to adhering to relevant laws and regulations. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mortgage Loan Originator
Transglobal Lending
Monrovia, CA
08.2022 - Current
- Interviewed 23 applicants to assess loan requirements before suggesting offers.
- Analyzed 20 loan applications and credit reports to determine loan eligibility and risk level.
- Assisted 20 clients in selecting correct loan product and terms to meet needs and financial goals.
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Worked with underwriters to fix application problems and resolve issues and maintained 100% closing rate on all loan files originated.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Developed and implemented marketing campaigns to generate new business opportunities.
Administrative Assistant & Sr. Education Counselor
Inner Circle Education Center
City Of Industry, CA
08.2017 - 01.2023
- Collaborated with parents and school faculty to address problems and grow student success.
- Analyzed student academic records to assess educational and career goals and wrote student reports semi-monthly.
- Educated students on college admissions process and scholarship requirements.
- Helped over 60 students develop organizational, time management and study skills.
- Conducted surveys among local public school parents in regards to their interests in after-school enrichment courses and advised management on preparing and implementing new course programs.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Collaborated with managers to identify and address employee relations issues.
- Managed over 20 phone calls per day from clients and provided service details and pricing.
- Issued invoices to new and existing customers for each course session.
- Created 1 social campaign each day and posted it on company's social media platform to promote business services
Graduate Assistant
The University Of Toledo
Toledo, OH
08.2015 - 05.2017
- Prepared and submitted grant proposals, gaining funding for 3 research projects.
- Contributed to research and data analysis within History Department landscape.
- Administered 4 undergraduate coursework, graded assignments and provided constructive feedback.
- Checked assignments, proctored tests and provided grades according to university standards.
- Built and maintained professional relationships with students and faculty members.
- Documented attendance and completed assignments to maintain full class and student records.
- Assisted faculty members with data collection for potential academic publications.
International Customer Service Specialist
DJI Innovations
Shenzhen, Guangdong
12.2014 - 06.2015
- Investigated and resolved over 30 customer inquiries and complaints per day.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered general inquiries about DJI products and scheduled in-person meetings with customers.
- Generated injury reports for customers and submitted them to escalation department for further review
English Instructor
University Of California, Riverside Extension
Riverside, CA
01.2014 - 03.2014
- Taught English language to 20 students from beginner and intermediate levels.
- Developed lesson plans and adapted curriculum to meet individual needs of students
- Designed and developed instructional activities using data from student learning style assessments.
- Employed diverse teaching approaches to help students of all abilities understand material.
- Immersed students in unfamiliar cultures by devising hands-on activities.
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
Education
Master of Arts - History
05.2017
- Awarded Outstanding Graduate Student
- Graduate Assistantship Scholarship Recipient
- 3.875 GPA
Bachelor of Arts - English Translation And Interpretation
05.2015
Certificate - TESOL
03.2014
Skills
- Academic Consultation
- Hiring Coordination
- Student Reports
- Bilingual Communication Skills
- Community Outreach
- Curriculum Coordination
- College Application Consultation
- Presentation Skills
- Classroom Administration
- Business Promotion
- Research Abilities
- Activity Planning
Certification
- Licensed Mortgage Loan Originator, NMLS #:2262693
- TESOL Certificate
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Mortgage Loan Originator - Transglobal Lending
08.2022 - Current
Administrative Assistant & Sr. Education Counselor - Inner Circle Education Center
08.2017 - 01.2023
Graduate Assistant - The University Of Toledo
08.2015 - 05.2017
International Customer Service Specialist - DJI Innovations
12.2014 - 06.2015
English Instructor - University Of California, Riverside Extension
01.2014 - 03.2014
The University of Toledo - Master of Arts, History
Guangdong University of Foreign Studies - Bachelor of Arts, English Translation And Interpretation
University of California, Riverside - Certificate, TESOL
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