Kyle Lacombe
Phoenix,AZ
Summary
Dynamic professional with a proven track record at Honest Lee Handyman Services, excelling in operations oversight and exceptional customer service. Expert in preventative maintenance, and marketing, significantly enhancing customer satisfaction and operational efficiency. Mentored junior plumbers at Psi Inc, showcasing leadership and industry expertise.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner Operator's
Honest Lee Handyman Services
11.2019 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
Plumber
Psi Inc
01.2015 - 11.2019
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Mentored junior plumbers, sharing industry expertise to improve overall team performance.
Education
Associates In Hvac-r - Hvac-r
Arizona Automotive Institute
Glendale, AZSkills
- Operations oversight
- Marketing expertise
- Preventative maintenance
- Customer service
Certification
Epa type universal certification
Timeline
Owner Operator's
Honest Lee Handyman Services
11.2019 - Current
Plumber
Psi Inc
01.2015 - 11.2019
Epa type universal certification
Associates In Hvac-r - Hvac-r
Arizona Automotive Institute
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