Kyle Lewis
Chandler,Arizona
Summary
Focused Fraud Analyst with highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. A valuable and committed professional with dynamic communication and interpersonal skills. Ready to take on a new role with a company where a strong work ethic and calm demeanor will be appreciated.
Overview
7
7
years of professional experience
Work History
Fraud Prevention Representative
Wells Fargo
Tempe, Arizona
01.2025 - Current
- Verified customer information against existing records to detect discrepancies or inconsistencies.
- Monitored account activities for irregularities and unauthorized access.
- Maintained accurate records of all investigations including case notes, documents, emails.
- Documented investigative findings in reports.
- Participated in group discussions with team members to develop new ways to combat fraud.
Claims Representative
PayPal
San Jose, CA
07.2021 - 11.2024
- Participated in audits and reviews of claims to ensure accuracy and adherence to guidelines.
- Conducted training sessions for new hires on claims processing procedures and best practices.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Processed a high volume of claims efficiently while maintaining quality standards.
Senior Fraud Analyst
Bank of America
Phoenix, AZ
02.2019 - 11.2020
- Participated in group discussions with team members to develop new ways to combat fraud.
- Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Negotiated with responsible parties to arrange fraud recovery losses.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Cross-trained on ERIS and SEWS roles in order to provide skilled back-up for customer-facing teams.
- Prevented key account losses by researching discrepancies for corrective action.
- SAR reporting knowledge
Escalation Specialist
Mckesson Specialty Health
Scottsdale, AZ
06.2018 - 01.2019
- Verified work of peers, including checking receiving activities and backing up each facing difficult situations.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
- Achieved top satisfaction, retention and referral rankings on consistent basis.
- Documented conversations with customers to track requests, problems and solutions.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Education
High School Diploma -
Canyon Del Oro High School
Oro Valley, AZ05.2004
Some College (No Degree) -
Pima Community College
Tucson, AZSkills
- Account information review
- Risk level determination
- Reporting and alerts
- Trained in ERIS DOS
- Small Business Credit Card processing
- Consumer Credit Card Processing
- Critical thinking
- Analytical
- Banking
- Wealth account Management
- Verbal and written communication
- Fraud and anomaly analysis
Letter of Recommendation
Will Provided Upon Request
Timeline
Fraud Prevention Representative
Wells Fargo
01.2025 - Current
Claims Representative
PayPal
07.2021 - 11.2024
Senior Fraud Analyst
Bank of America
02.2019 - 11.2020
Escalation Specialist
Mckesson Specialty Health
06.2018 - 01.2019
High School Diploma -
Canyon Del Oro High School
Some College (No Degree) -
Pima Community College
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