Kyle Lewitzky
Wilmington,NC
Summary
Dynamic customer service professional with a proven track record at Never Stop Selects, adept at resolving complex issues and enhancing client satisfaction. Skilled in data entry and complaint resolution, I excel in building rapport and streamlining processes to improve efficiency. Committed to delivering exceptional support while maintaining a calm disposition in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Never Stop Selects
Wilmington, NC
03.2023 - 07.2025
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilized call center software to manage high volume of inbound and outbound calls effectively.
- Documented customer interactions accurately in CRM system to ensure data integrity.
- Collaborated with team members to streamline communication processes and enhance service delivery.
- Assisted in training new staff on best practices and call handling techniques.
- Adapted quickly to changes in product offerings and service protocols, maintaining a positive customer experience.
- Identified recurring issues and suggested process improvements to management for enhanced efficiency.
- Maintained high levels of professionalism while managing challenging customer interactions with empathy and patience.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Assistant Kitchen Supervisor
Waffle House
Wilmington, NC
04.2022 - 12.2024
- Supervised daily kitchen operations to ensure compliance with food safety standards.
- Trained staff on efficient food preparation techniques and customer service protocols.
- Assisted in inventory management, ensuring optimal stock levels and reducing waste.
- Coordinated team schedules to maintain adequate coverage during peak hours.
- Implemented process improvements that enhanced kitchen efficiency and order accuracy.
- Monitored food quality and presentation, maintaining high standards for customer satisfaction.
- Resolved staff conflicts and operational issues, fostering a collaborative work environment.
- Contributed to menu planning by providing feedback on popular dishes and ingredient availability.
- Conducted regular audits of food storage areas to ensure compliance with local regulations regarding temperature control or labeling requirements.
- Ensured timely delivery of meals by coordinating between front-of-house staff and the kitchen team for smooth service operations.
- Maintained a clean and sanitary work environment, adhering to strict health department guidelines and protocols.
- Improve workflow efficiency within the kitchen by redesigning workspace layouts or introducing new tools that streamlined tasks.
- Managed food costs by accurately portioning ingredients and minimizing waste during meal preparation.
- Contributed to the establishment''s positive reputation by consistently providing high-quality dishes that met or exceeded guest expectations.
- Assisted in menu development, incorporating seasonal ingredients for optimal freshness and flavor.
- Trained new kitchen staff on proper cooking techniques, equipment usage, and safety procedures to ensure consistent results.
- Provided exceptional customer service by addressing dietary restrictions or special requests from patrons promptly and professionally.
- Supported overall restaurant success through active participation in daily pre-shift meetings reviewing menu items, specials, or upcoming events.
- Participated in regular performance evaluations of kitchen staff, offering constructive feedback for continuous improvement.
- Implemented cost-saving measures through careful vendor selection, negotiation, and bulk purchasing of essential supplies or ingredients.
- Promoted a safe work environment by strictly enforcing safety policies such as wearing gloves or using non-slip mats near potentially hazardous areas.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Monitored food preparation, production, and plating for quality control.
- Controlled food costs and managed inventory.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Kitchen Manager Dietary Aide
Larchwood Assisted Living
Grand Junction, CO
09.2015 - 01.2020
- Supervised kitchen staff, ensuring compliance with safety and sanitation regulations.
- Developed weekly menus catering to diverse dietary needs of residents.
- Managed inventory control, minimizing waste and optimizing food procurement processes.
- Trained new employees on kitchen operations and safety protocols.
- Streamlined meal preparation procedures, enhancing efficiency and service quality.
- Collaborated with healthcare team to address resident dietary restrictions effectively.
- Conducted regular quality assessments to maintain high culinary standards.
- Implemented cost-effective strategies for food service operations while improving resident satisfaction.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
Education
Bachelor of Arts - Culinary Arts
Cape Fear Community College
Wilmington, North Carolina, NCSkills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Resolving issues
- Complaint resolution
- Appointment scheduling
- Product knowledge
- Payment processing
- Gathering information
- Calm disposition
- Building rapport
- Customer relationship management
- Cash handling
- Sales expertise
Timeline
Call Center Representative
Never Stop Selects
03.2023 - 07.2025
Assistant Kitchen Supervisor
Waffle House
04.2022 - 12.2024
Kitchen Manager Dietary Aide
Larchwood Assisted Living
09.2015 - 01.2020
Bachelor of Arts - Culinary Arts
Cape Fear Community College