Kyle Lundwall
Massapequa,NY
Summary
Highly motivated and detail-oriented professional with extensive experience in customer service, community engagement, and effective communication. Proven track record of managing diverse customer interactions, resolving conflicts, and ensuring high levels of customer satisfaction. Proficient in using various digital tools, including Microsoft Office Suite and social media platforms, to organize tasks, manage workflows, and engage with communities. Adept at multitasking, problem-solving, and working under pressure. Seeking a Construction Community Liaison position with the NYC Department of Design and Construction (DDC) to leverage my skills in fostering positive relationships between construction teams and local communities, ensuring project success and community satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
- Communicated With Customers Via Email and Phone,
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Improved resolution time with effective problem-solving for customer complaints.
Customer Service Representative
- Managed the Cash Register, Processed Transaction
09.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Waiter/Hostess
- Greeted and Seated Guests, Ensuring a Welcoming
10.2017 - 11.2020
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Education
GED -
Paul D. Schreiber
Port Washington, NY06.2019
Skills
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and conflict resolution
- Proficient in customer service and community engagement
- Ability to manage multiple tasks and work under pressure
- Dedicated to fostering positive relationships and ensuring customer satisfaction
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Knowledgeable in using email and scheduling software
- Basic proficiency in project management tools (eg, Trello, Asana)
- Problem-solving abilities
- Customer Service
- Active Listening
- Critical Thinking
- Familiar with social media platforms for community outreach
- Developed strong multitasking and time management skills by handling multiple roles and responsibilities efficiently
- Consistently praised by customers and management for strong communication skills and ability to resolve issues amicably
Timeline
Customer Service Representative
- Communicated With Customers Via Email and Phone,
03.2023 - Current
Customer Service Representative
- Managed the Cash Register, Processed Transaction
09.2021 - 10.2022
Waiter/Hostess
- Greeted and Seated Guests, Ensuring a Welcoming
10.2017 - 11.2020
GED -
Paul D. Schreiber
Similar Profiles
Matthew BurkettMatthew Burkett
Customer Support Associate (Gateway Intern) at Managed Customer Inquiries Via Phone, Email, and FCustomer Support Associate (Gateway Intern) at Managed Customer Inquiries Via Phone, Email, and F
Kaylie RiggsKaylie Riggs
Customer Service Representative at Phone Calls, Addressing CustomersCustomer Service Representative at Phone Calls, Addressing Customers
María ReinaMaría Reina
Email Marketing Specialist at Email Space: Email Marketing Agency for E-commerceEmail Marketing Specialist at Email Space: Email Marketing Agency for E-commerce