Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyle Madden

Gurnee,IL

Summary

Seasoned Public Safety Security Officer with a proven track record at Six Flags Entertainment Corp, adept in crime prevention and conflict resolution. Demonstrates exceptional problem-solving and incident reporting skills, ensuring guest safety and satisfaction. Excellently balances detail orientation with patience, enhancing security and operational efficiency without compromising service quality.

Overview

3
3
years of professional experience

Work History

Public Safety Security Officer

Six Flags Entertainment Corp
Gurnee, IL
05.2024 - Current
  • Conducted regular patrols of the park, parking lots, and restricted areas.
  • Responding to calls for service and relaying information via radio.
  • Responded quickly to emergencies and assisted as needed.
  • Maintained order in public areas by enforcing park rules and regulations.
  • Incident report writing skills.
  • Assisting guests by answering questions professionally, being friendly, and providing directions to locations.
  • Usage of body cams when responding to calls for service or situations.
  • Walking or standing for long periods.
  • Dealing with confrontation and de-escalating issues and situations.

Team Member

McDonald's
Gurnee, IL
03.2022 - 12.2024
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise following store policies.
  • Maintained a clean and organized work area throughout the shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Resolved customer issues promptly in a professional manner.

Public Safety Security - Guest Entry

Six Flags Entertainment Corp
Gurnee, IL
08.2023 - 10.2023
  • Alerted supervisors immediately when any suspicious persons or activities were observed.
  • Conducted security screenings of guests' bags and hand-wanding individuals.
  • Enforced policies and protocols. Preventing prohibited items or confiscating them.
  • Working alongside police and assisting them when called upon.

Education

High School Diploma -

Warren Township High School
Gurnee, IL
05-2024

Skills

  • Crime Prevention
  • Personnel screening
  • Metal detector operation
  • Entrance control
  • General security
  • Detail Oriented
  • Security Screenings
  • Incident Reporting
  • Report Writing
  • Patience and Persistence
  • Conflict Resolution
  • Problem-Solving

Timeline

Public Safety Security Officer

Six Flags Entertainment Corp
05.2024 - Current

Public Safety Security - Guest Entry

Six Flags Entertainment Corp
08.2023 - 10.2023

Team Member

McDonald's
03.2022 - 12.2024

High School Diploma -

Warren Township High School

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Kyle Madden