Kyle Malone
Customer Service
St. Petersburg,FL
Summary
Friendly Service Consultant skilled in keeping operations running smoothly while satisfying customers and maintaining high service quality. Efficient and accurate professional with 13 years of Customer Service experience.
Overview
19
19
years of professional experience
Work History
Insurance Sales Agent
Medicare Group USA
10.2023 - 03.2024
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Generated quotes and proposals for clients to match individual needs.
Premier Service Consultant
AT&T Mobility
10.2010 - 10.2023
- Collect balances owed on delinquent accounts
- Negotiate and set payment arrangements for customers' accounts-changes to plans and features according to customer requests or best benefits
- Set cases for missing payments if needed, and participated in multiple trials for company systems and platforms to be rolled out to floor representatives.
- Discussed options with clients and determined appropriate plans.
- Wrote service orders and updated schedules.
- Documented payment details and personal information on customer accounts.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Overnight Stocker
Hollister Co.
08.2008 - 10.2010
- Stocking inventory nightly for next-day sales
- Updated seasonal styles and changes to the store.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
Baker
Panera Bread
09.2007 - 08.2008
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Complied with health and safety codes to protect staff and customers.
- Maintained accurate inventory of baking supplies and ingredients.
- Followed food safety standards when handling ingredients.
- Managed display cases to verify freshness and attractiveness of products.
- Assisted in planning and running promotional events and campaigns.
- Created appealing displays to showcase products in bakery.
- Analyzed customer preferences to design and create tailored products.
- Produced consistently high-quality baked goods for customers.
Branch Clerk
Orange County Library System
09.2005 - 07.2006
- Assisted patrons in navigating through the catalog of library information for their specific needs
- Starting new library patron accounts, and collecting balances owed on patron accounts.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered questions from patrons and helped to find desired materials.
- Placed books on proper shelves when returned to circulation.
- Answered patron questions in-person or by phone regarding library services and resources.
- Collected fees, fines and donations for balanced library finances.
Education
High School Diploma - undefined
Workforce Advantage Academy Charter
05.2006
Skills
- Organizational skills
- Account Management
- Computer Operation
- Customer Service/Support
- Communication
- Customer Needs Assessment
- Licensed Insurance Agent
- CRM Tracking
- Insurance sales
Adaptability
Able to adapt to change and take constructive criticism well
Orientation
Goal and solution-oriented
Detail Orientation
Observant to detail
Teamwork
Works well with a team
Independence
Independent
Work Authorization
Authorized to work in the US for any employer
Timeline
Insurance Sales Agent
Medicare Group USA
10.2023 - 03.2024
Premier Service Consultant
AT&T Mobility
10.2010 - 10.2023
Overnight Stocker
Hollister Co.
08.2008 - 10.2010
Baker
Panera Bread
09.2007 - 08.2008
Branch Clerk
Orange County Library System
09.2005 - 07.2006
High School Diploma - undefined
Workforce Advantage Academy Charter
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