Summary
Overview
Work History
Education
Skills
Certification
Cover Letter
Timeline
Generic

Makayla Gaskins

Tampa,FL

Summary

Insurance professional with strong track record in delivering results and fostering team collaboration. Skilled in client relationship management, policy analysis, and strategic sales planning. Known for adaptability and reliability in meeting changing business needs while maintaining high standards and achieving goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Insurance Sales Agent

AllState
08.2024 - Current
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Maximized revenue growth with proactive lead generation tactics and efficient time management skills.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Identified and solicited sales prospects in agency databases.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
  • Maintained high retention rates by addressing client concerns promptly and offering suitable policy adjustments as needed.

Customer Service Representative

GEICO
11.2023 - 10.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

PCA/Caregiver

EverNest Home Care
05.2022 - 11.2023
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.

Shift Manager

Jersey Mike's Subs
12.2021 - 07.2022

Education

High school diploma -

Eastern View High School
Culpeper County, VA
05.2020

Skills

  • Nursing home experience
  • Home care
  • Insurance Sales
  • Communication skills
  • Computer skills
  • Customer service
  • Organizational skills
  • Negotiation
  • Sales
  • Microsoft Office
  • Financial services
  • Customer Service
  • Cold-calling
  • Policy analysis
  • Client Retention
  • Lead prospecting
  • Account Management
  • Rapport Building
  • Licensed Insurance Agent
  • Team training and development
  • Customer Retention
  • Email Marketing
  • Appointment management

Certification

  • Personal Lines License, 12/01/23, 10/01/27
  • Insurance Producer License, 02/01/24, 10/01/25
  • Driver's License

Cover Letter

I am excited about the opportunity to bring my expertise in insurance sales and service to a great company. With a strong background in client relationship management and a deep understanding of insurance products, I’m confident in my ability to contribute to a team’s success. My dedication to integrity and honesty has allowed me to build lasting relationships with clients, always putting their needs first. I take pride in my work ethic and consistently strive to exceed expectations, ensuring clients receive the best solutions and support. I look forward to the chance to bring my skills and commitment to right job.

Timeline

Insurance Sales Agent

AllState
08.2024 - Current

Customer Service Representative

GEICO
11.2023 - 10.2024

PCA/Caregiver

EverNest Home Care
05.2022 - 11.2023

Shift Manager

Jersey Mike's Subs
12.2021 - 07.2022

High school diploma -

Eastern View High School

Similar Profiles

CREATE PROFILE
Makayla Gaskins