Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Oliver

Warrenville,SC

Summary

Motivated Customer Service Representative leverages diplomatic communication and a level-headed approach to resolving issues. Maintains meticulous records in company software and drafts reports detailing performance. Dedicated to fostering customer loyalty and guiding prompt resolutions. Willing to take on any task to support the team and help the business succeed. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Lead Sales Associate/Key Holder

Dollar General
10.2022 - 11.2022
  • Trained new staff on policy and procedure
  • Responsible for opening and closing the store
  • Tracked inventory on a monthly basis
  • Provided exceptional customer service.
  • Counted out cash drawers and balanced totals.
  • Completed store opening and closing procedures.
  • Improved customer service by projecting a friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Opened and closed store 4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Reported sales data to upper management for review

Member Advocate

Hinduja Global Solutions
09.2021 - 02.2022
  • Verified and input patient insurance information into the internal system
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Followed up on billing-related phone calls and resolved issues
  • Identified patients needing referrals and obtained prior authorizations
  • Received, answered, and responded to telephone calls.
  • Received, recorded addressed incoming and outgoing communication via telephone and email.
  • Obtained payments from patients and scanned identification and insurance cards.

Grill Cook/Prep Cook

Quaker Steak and Lube
07.2019 - 11.2019
  • Protected diners by cooking and handling food according to strict safety standards
  • Prevented spoilage by properly labeling, rotating and stocking foods and uncooked ingredients
  • Worked with expeditor to quickly move foods from grills to customers.

Biscuit Maker

Bojangles' Restaurants, Inc
04.2018 - 08.2019
  • My current job duties include making biscuits, cooking on the grill, preparing salads, sandwiches, and chicken, and sometimes switching to cashiering
  • Cooked individual meals to recipe specifications or adjusted techniques to incorporate specific dietary limitations
  • Handled daily food production demands by preparing supplies, ingredients, and utensils needed to achieve objectives
  • Followed prescribed safety regulations and maintained neat workstations.

Certified Nursing Assistant

Lake Marion Nursing Facility
08.2012 - 10.2014
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Education

Some College Central Carolina Technical College

Skills

  • Customer Service
  • Word Processing
  • Restaurant Experience
  • Kitchen Experience
  • Computer Skills
  • Office Administration
  • Nursing home experience
  • Food Production
  • Food Preparation
  • Food Handling
  • Flexible Work Schedule
  • Cash Handling and Reconciliation

Timeline

Lead Sales Associate/Key Holder

Dollar General
10.2022 - 11.2022

Member Advocate

Hinduja Global Solutions
09.2021 - 02.2022

Grill Cook/Prep Cook

Quaker Steak and Lube
07.2019 - 11.2019

Biscuit Maker

Bojangles' Restaurants, Inc
04.2018 - 08.2019

Certified Nursing Assistant

Lake Marion Nursing Facility
08.2012 - 10.2014

Some College Central Carolina Technical College

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Patricia Oliver