Kyle Manaia
Indio,CA
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
7
7
years of professional experience
Work History
Store Manager
Mattress Firm
2019.10 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Lead Customer Service Representative
Circle K
2019.03 - 2019.10
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
Assistant Manager
Wing Ferno
2018.02 - 2019.02
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily operations to ensure a smooth flow of service during peak hours.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Education
High School Diploma -
Coachella Valley Adult School
Coachella, CA06.2020
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Store Merchandising
- Product Merchandising
Timeline
Store Manager
Mattress Firm
2019.10 - Current
Lead Customer Service Representative
Circle K
2019.03 - 2019.10
Assistant Manager
Wing Ferno
2018.02 - 2019.02
High School Diploma -
Coachella Valley Adult School
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