Kyle Marion
CSAA Insurance Group
Maricopa,AZ
1
Certification
8
years of professional experience
Claims professional with commitment to delivering precise and timely claim evaluations. Proven ability to manage high caseloads while maintaining quality standards. Valued for collaborative approach, adaptability, and strong problem-solving skills in dynamic settings.
Work History
Homeowners Claims Adjuster
4 Years 8 Months- Experience evaluating and creating estimates using Xactimate Software
- Negotiated fair settlements for both homeowners and the insurance company, balancing financial interests while maintaining positive relationships.
- Collaborated with contractors and policyholders to facilitate repair processes and enhance customer satisfaction.
- Identified potential fraud cases through meticulous investigations, protecting the insurance company from financial loss.
- Managed a high volume of claims simultaneously, prioritizing tasks effectively to meet deadlines and maintain customer satisfaction.
Claims Associate
2 Years 10 Months- Assist customers with providing a resolution to concerns regarding their claims
- Resolved customer concerns regarding claims through effective communication and tailored solutions
- Delivered personalized customer service to enhance satisfaction and address individual needs
- Assessed and established liability through comprehensive investigation to support claim decisions
Supervisor
- Coached and motivated team members to achieve sales targets and enhance customer satisfaction
- Monitored and managed customer service experience on sales floor to maintain high service standards
- Reviewed daily sales results and adjusted strategies to consistently meet sales objectives
Education
Diploma
Skills
Customer service experience
Estimating repair costs
Damage assessment
Claims evaluation
14 years of customer service experience
Xactimate software
Problem solving
Leadership
Flexibility
Communication skills
Certification
Currently Hold an Adjusters License in addition to current status on CE Credits to maintain licensure
Timeline
Homeowners Claims Adjuster
CSAA Insurance Group
12.2021 - CurrentRead More
Supervisor
Puma North America
08.2019 - 02.2019Read More
Claims Associate
State Farm
02.2019 - 12.2021Read More
Desert Vist High School
Diploma
Read More
AWARDS
PA3 Designation, Q3 Results SPOC, Quarterly Spotlight Award