Ryanne Thomas-Ward
Dallas,TX
Summary
Accomplished Insurance Professional known for strong communication skills, leadership expertise, and efficient time management. Experienced in managing multiple claims simultaneously while fostering meaningful relationships with clients, partners, and stakeholders.
Overview
8
8
years of professional experience
Work History
Homeowners Claims Adjuster
Liberty Mutual
Plano, Texas
05.2025 - Current
- Prepared comprehensive reports detailing findings and recommendations, supporting effective claim resolutions.
- Collaborated with contractors to assess repair estimates and timelines, facilitating efficient claims resolution.
- Maintained regular communication with insureds, claimants, attorneys, agents, brokers, and third parties, ensuring clarity throughout the claims process.
- Managed multiple claims simultaneously, ensuring timely follow-up with clients.
Personal Lines Underwriter
Liberty Mutual
Plano, TX
01.2021 - 05.2025
- Negotiated coverage terms with agents to ensure clarity and mutual understanding.
- Collaborated with agents to clarify coverage options and resolve client inquiries, improving customer satisfaction.
- Facilitated communication between departments to streamline workflow and enhance service delivery, reducing response times.
- Responded to customer questions through telephone, email, and online chats, ensuring timely support.
- Maintained accurate record keeping systems for all customer accounts according to company standards.
Homeowners Liability Adjuster II
Liberty Mutual
Plano, Texas
05.2018 - 01.2021
- Negotiated settlements with claimants to reach fair resolutions promptly.
- Conducted interviews with claimants, witnesses, experts and other parties involved in the claim process.
- Analyzed complex documents such as contracts, policies, deeds and titles for accuracy and completeness.
- Collaborated with legal teams to assess case complexities and strategies.
- Created comprehensive training materials for new staff members on the fundamentals of adjusting liability claims.
Education
Bachelor of Science - Business Administration And Management
Bennett College For Women
Greensboro, NC05-2012
Skills
- Client relationship management
- Dispute resolution
- Customer support
- Cross-functional collaboration
- Workflow optimization
- Effective communication
- Efficient time management
- Hospitality services
Timeline
Homeowners Claims Adjuster
Liberty Mutual
05.2025 - Current
Personal Lines Underwriter
Liberty Mutual
01.2021 - 05.2025
Homeowners Liability Adjuster II
Liberty Mutual
05.2018 - 01.2021
Bachelor of Science - Business Administration And Management
Bennett College For Women