Sarah Best
Douglasville,GA
Summary
Accomplished Claims Adjuster and Customer Service Specialist with a proven track record at State Farm and Concentrix. Expert in policy interpretation and claims investigation, coupled with exceptional problem-solving abilities and advanced communication skills. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Skilled in evaluating and processing wide range of claims to ensure fair and timely settlements. Known for strong collaborative skills and delivering consistent results in dynamic settings. Reliable and adaptable, with client-focused approach and proficient in negotiation and problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Homeowners Insurance Claims Adjuster
State Farm
07.2022 - Current
- Prepared summaries of damage, payments, and policy coverage.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Coordinated prompt payments to clients after successful settlement negotiations were reached.
- Assisted policyholders in understanding the complexities of their coverage plans, helping them make informed decisions about their claims.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
Customer Retention Specialist
Concentrix
10.2021 - 07.2022
- Championed a company-wide initiative focused on creating a culture of exceptional customer service delivery across all departments.
- Met customer call guidelines for service levels, handle time and productivity.
- Adhered to appropriate legal scripting when required.
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
- Conducted regular account reviews to identify opportunities for improving customer satisfaction and reducing attrition rates.
- Contributed to company growth by upselling additional products and services during support interactions.
Assistant Deli Manager
Publix Super Markets Inc
07.2016 - 10.2021
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Developed creative solutions to minimize shrinkage rates while still maintaining optimal freshness standards for all products offered in the deli area.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
High School Diploma -
Douglas County High School
Douglasville, GA05-2009
Skills
- Claims investigation
- Motivation and initiative
- Legal compliance
- Policy interpretation
- Problem-solving
- Attention to detail
- Multitasking and organization
- Critical thinking
- Data entry
- Advanced oral and written communication skills
- Workflow management
- Decision-making
Accomplishments
- Registered an average 2.5 claims per hour, exceeding company targets by 66%.
- Maintained a consistent closing ratio of 98%.
- Collaborated with team of 200+ in the development of the Hail Reconciliation Unit.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved effective communication and conflict resolution by completing file notes with accuracy and efficiency.
Certification
- CPR/AED Certification
- GA Driver's License
- ServSafe Food Handler's Certification
- Claims Adjuster License, State of GA Issued 2024
- Claims Adjuster License, State of LA Issued 2024
- Claims Adjuster License, State of SC Issued 2024
- Claims Adjuster License, State of NC Issued 2024
- Claims Adjuster License, State of TX Issued 2024
- Claims Adjuster License, State of KY Issued 2024
- Claims Adjuster License, State of OK Issued 2024
- Claims Adjuster License, State of FL Issued 2024
- Claims Adjuster License, State of IL Issued 2024
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Homeowners Insurance Claims Adjuster
State Farm
07.2022 - Current
Customer Retention Specialist
Concentrix
10.2021 - 07.2022
Assistant Deli Manager
Publix Super Markets Inc
07.2016 - 10.2021
High School Diploma -
Douglas County High School
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