Leigha Francois
Warner Robins,GA
Summary
Seasoned Insurance Claims Adjuster with a proven track record at GEICO, enhancing customer satisfaction through efficient claims resolution and fraud detection. Expert in policy interpretation and claims processing, backed by multiple state licenses. Demonstrates exceptional motivation and initiative, fostering trust and collaboration. Achieves significant reductions in processing times, ensuring seamless policyholder support.
Overview
5
5
years of professional experience
Work History
Insurance Claims Adjuster
GEICO
Macon, GA
01.2019 - 04.2024
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
- Identified possible fraudulent activities through diligent investigation, protecting company assets from potential losses.
- Fostered a supportive work environment by sharing knowledge and expertise with colleagues, promoting collaboration and teamwork.
- Reduced claim processing time by efficiently investigating and evaluating insurance claims.
- Assisted policyholders in understanding the complexities of their coverage plans, helping them make informed decisions about their claims.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Assisted clients in filing claims and navigating the claims process, ensuring a seamless experience during difficult times.
Education
GED -
Central Georgia Technical College
Macon, GABusiness Administration And Management
Central Georgia Technical College
Macon, GASkills
- Claims Investigation
- Motivation and Initiative
- Policy Interpretation
- Highly motivated
- Claims Processing
- Insurance policy coverage knowledge
- South Carolina Claims Adjuster License
- Louisiana Claims Adjuster License
- Kentucky Claims Adjuster License
- Georgia Claims Adjuster License
- Coverage assessments
- Policy investigations
Timeline
Insurance Claims Adjuster
GEICO
01.2019 - 04.2024
GED -
Central Georgia Technical College
Business Administration And Management
Central Georgia Technical College