RONDA HUNTER ALSTON
MT HOLLY,NC
Summary
Claims Adjuster with a North Carolina license and a proven track record at Arrowpoint Capital. Experienced with assessing and processing various types of claims with efficiently achieving high customer satisfaction ratings through effective communication. Recognized for negotiating favorable settlements and implementing streamlined processes that enhanced operational efficiency and compliance. Highly motivated to contribute to team success and support organizational growth through continuous learning and professional development.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Insurance Claims Adjuster
Arrowpoint Capital/Arrowood Idemnity
Charlotte, NC
11.2011 - 02.2025
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
- Collaborated with legal teams to defend against fraudulent claims, saving company resources and maintaining its reputation.
- Maintained contact with claimants and attorneys to determine treatment status.
Underwriting Assistant
AIG Insurance
Charlotte, NC
02.2003 - 08.2010
- Reviewed policy documents for completeness and accuracy before submission, minimizing need for revisions or cancellations due to errors.
- Maintained high level of professionalism in all interactions with clients, ensuring that their needs were met in timely and satisfactory manner.
- Provided excellent customer service to agents and brokers, fostering strong relationships and facilitating timely communications on policy updates.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Facilitated efficient policy renewals by proactively reviewing accounts prior to expiration dates, recommending appropriate adjustments based on changes in risk exposure.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices for underwriting assistants.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Continuously sought opportunities to improve personal performance, incorporating feedback from supervisors and peers into daily work processes.
- Improved customer satisfaction by quickly addressing and resolving queries related to underwriting processes.
- Reduced errors in application documentation, meticulously reviewing and updating records as needed.
Education
High School Diploma -
06-1984
I am currently enrolled at Liberty University to obtain my Bachelors Degree of Science and Health.
I intend to graduate 2026
Skills
- North Carolina Claims adjuster license
- Active listening
- Highly motivated
- Critical thinking
- Claims investigation
- Claims processing
- Customer service
- Workers' compensation claims
- Claims file documentation
- Underwriting
Certification
- CPR/AED Certification
- Licensed Independent Insurance Adjuster – NC, SC
Timeline
Insurance Claims Adjuster - Arrowpoint Capital/Arrowood Idemnity
11.2011 - 02.2025
Underwriting Assistant - AIG Insurance
02.2003 - 08.2010
East Gaston Senior High School - High School Diploma,
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