Amelia Thomas
Macon,GA
Summary
Driven Insurance Claims Adjuster with a proven track record at GEICO, enhancing customer satisfaction through efficient claims resolution and fraud detection.
Skilled in claims investigation and legal compliance, fostering trust and collaboration.
Holds a Georgia Claims Adjuster License, demonstrating advanced technical and communication skills.
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement.
Analytical thinker skilled at developing innovative solutions to complex problems.
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems.
Adept at developing profitable and quality-focused processes.
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss.
Proven history of leveraging excellent negotiation skills to facilitate settlements.
Excellent communication skills demonstrated through 12 years of experience interviewing specialists, witnesses and claimants to compile information.
Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Insurance Claims Adjuster
GEICO
09.2012 - 02.2024
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
- Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
- Fostered a supportive work environment by sharing knowledge and expertise with colleagues, promoting collaboration and teamwork.
- Excellent Investigation Skills.
- Knowledge of Insurance Policies.
- Knowledge of Laws.
- Data Collection and Analysis Skills.
- Computer Based Research Programs.
- Excellent Customer Service Skills.
Education
High School Diploma -
Jones County High School
Gray, GA05.1986
Skills
- Claims Investigation
- Motivation and Initiative
- Technical knowledge
- Legal Compliance
- Policy Interpretation
- Highly motivated
- Claims Processing
- Caseload Management
- Insurance policy coverage knowledge
- Advanced oral and written communication skills
- Georgia Claims Adjuster License
- Advanced computer skills
- Damage Assessment
- Casualty and property loss
- Claims adjustment
- Settlement Negotiations
- Liability Determination
Accomplishments
- Maintained a superior quality rating of 100% in file handling
- Rated within the top 5 adjusters within my department consistently for last 3 - 4 years
- Served as Lead Adjuster for Bodily Injury claims.
- Served as coach for newly hired adjusters
Certification
- Licensed Property and Casualty Insurance Adjuster since 2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Insurance Claims Adjuster
GEICO
09.2012 - 02.2024
High School Diploma -
Jones County High School