Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Kyle Mark

Oscoda,MI

Summary

Dynamic leader with a proven track record at Rogers Ace Hardware, adept in customer service and running our store with a small team. Excelled in streamlining operations, enhancing customer satisfaction. Skilled in problem-solving.

Pursuing full-time role that presents professional challenges and opportunities that will lead to a good career.

Overview

10
10
years of professional experience

Work History

Store Manager

Rogers Ace Hardware
05.2020 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Hand Bender

P&L Developement
06.2017 - 05.2020
  • Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
  • Assisted in training new employees, sharing knowledge of best practices and company procedures.
  • Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
  • Used hand tools skillfully to complete tasks accurately and efficiently, minimizing material waste and rework.

Nuclear Machinist Mate

United Sates Navy
01.2015 - 11.2016

Trained to become a nuclear trained operator. My job was to "operate, maintain, and repair (organizational and intermediate level) ship propulsion machinery, auxiliary equipment, and outside machinery, such as: steering engine, and hoisting machinery. Was in charge of hundreds of sailors getting them through the pipeline and helped with office work for a year and a half while i was in the Navy on medical hold.

  • Safeguarded personnel by enforcing strict adherence to radiation protection guidelines during operations.
  • Supported continuous improvement efforts, identifying opportunities for process enhancements within the nuclear program.

Education

Nursing

Alpena Community College
Alpena
01-2014

High School Diploma -

Oscoda Area Schools
Oscoda, MI
06-2013

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Customer Service Management
  • Friendly and Positive
  • Mechanical Aptitude
  • Maintaining equipment
  • Inspecting equipment
  • Reliability

Timeline

Store Manager

Rogers Ace Hardware
05.2020 - Current

Hand Bender

P&L Developement
06.2017 - 05.2020

Nuclear Machinist Mate

United Sates Navy
01.2015 - 11.2016

Nursing

Alpena Community College

High School Diploma -

Oscoda Area Schools
Kyle Mark