Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Martin

Fenton,US

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

22
22
years of professional experience

Work History

Client Success Team Leader

Billhighway
08.2012 - Current
  • Oversee 10-15 enterprise clients on best practices to ensure the maximization of corporate solutions
  • Speaker at national conferences regarding financial technology tools and trends
  • Tracked KPIs for clients and developing plans to address any potential gaps
  • Performed annual Executive Business Reviews for clients' executive teams and board of directors
  • Supported new business growth through advocacy, strategy, references, and client satisfaction.
  • Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.

Director of Alumni Relations

Rochester University
01.2008 - 11.2008
  • Increased event attendance by 300%+ through effective social media promotion
  • Strengthened fundraising program execution including calling campaigns and event management while supervising 8 student workers, and 25+ volunteers
  • Supported better department financial health by developing a more sustainable Alumni Department budget.

Senior Marketing Consultant

M&O Marketing
08.2002 - 12.2008
  • Increased annual sales from $1.4M to $17M+ during tenure
  • Improved financial planner account selling practices through in-depth training programs at local and national annuity conferences
  • Presented at 15+ regional conferences on financial planning best practices.

Education

Master of Business Administration -

Eastern Michigan University
Ypsilanti, Michigan
11.2011

Bachelor of Business Administration, Marketing -

Rochester University
Rochester Hills, Michigan
06.2002

Skills

Team Management

  • Process Improvement
  • Financial Technology
  • Salesforce
  • Budgeting
  • Negotiating
  • Collaboration
  • Account Executive
  • Documentation And Reporting
  • Technical Support
  • Mentoring
  • Relationship Management
  • CRM Software
  • Client Education

Timeline

Client Success Team Leader

Billhighway
08.2012 - Current

Director of Alumni Relations

Rochester University
01.2008 - 11.2008

Senior Marketing Consultant

M&O Marketing
08.2002 - 12.2008

Master of Business Administration -

Eastern Michigan University

Bachelor of Business Administration, Marketing -

Rochester University

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Kyle Martin