Kyle Masters
Elsmere,KY
Summary
Competitive Product Specialist with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Strategic individual known for achieving marked sales success for several companies in the Sales Industry. Highly experienced in mentoring team members. Strengthening company brand with industry-leading customer loyalty. Effectively partnering with staff, customers and management to solve complex problems affecting business direction and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Kerry Toyota
Florence, Kentucky
02.2018 - 10.2021
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Developed written plans and obtained customer consent to proceed.
- Followed up with customers during and after installations to verify satisfaction.
- Guided techs on automotive repair, tool usage and equipment operation.
- Promoted brands of tires and brake equipment, increasing sales 10% and maximizing overall revenue.
Product Specialist
Kerry Toyota
Florence, Kentucky
04.2013 - 02.2018
- Continued education on new products with new model changes and equipment and accurately communicated information to customers.
- Continually expanded knowledge of Toyota Motor Sales product line.
- Assisted with demonstrations for customers of our full lineup of new Toyota products to showcase functionality.
- Logged phone numbers and made 30-50 calls per day. Also, email addresses to contact customers for follow-ups.
- Averaged 17 new car sales per month.
Sales Supervisor
Lenscrafters
Eastgate, Ohio
10.2012 - 04.2013
- Effectively coached team members to reach weekly and monthly sales goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Promoted exceptional customer service by engaging clients on sales floor.
- Checked store merchandise regularly for proper display and replenishment.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored sales team in applying effective sales techniques increasing sales by 15% and delivering top-notch customer service.
Education
High School Diploma -
Northwestern Local Schools
Springfield, Ohio05.2006
Skills
- Order management
- Budget and report writing
- Goals and performance
- Sales team assistance
- Management support
- Performance evaluation
- Sales expertise
- Delivering reviews
- Meeting quotas
Accomplishments
- Achieved Bronze Sales Society by achieving a 98% customer satisfaction rating with 180 car sales in one year.
- Averaged a 95% customer satisfaction rating for 9 years of service in the car industry.
Certification
- Certified Service Manager, Product Specialist, Toyota Motor Sales, 2013-2021
Timeline
Assistant Service Manager
Kerry Toyota
02.2018 - 10.2021
Product Specialist
Kerry Toyota
04.2013 - 02.2018
Sales Supervisor
Lenscrafters
10.2012 - 04.2013
High School Diploma -
Northwestern Local Schools
- Certified Service Manager, Product Specialist, Toyota Motor Sales, 2013-2021
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