Kyle McCrea
Reynoldsburg,OH
Summary
Dynamic individual with 12+ years experience in Distribution Dispatch and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
28
28
years of professional experience
Work History
Distribution Dispatching Coordinator
Aep Ohio
Gahanna, OH
02.2024 - Current
- As DOVS Champion for the Energy Control Team, I raised our outage reporting accuracy from 44% in 2022, 68% in 2023, to 86% in 2024, and 88% so far in 2025.
- Created and implemented a Station Transformer and Mobile Unit Training program for the Energy Control Team.
- Consistently work to develop and implement new policy initiatives in a manner that will positively impact the team and improve outcomes.
- Daily responsibilities include supervising dispatchers serving all of AEP Ohio's territory, expediting outage restoration, providing updates to internal and external parties, and researching and working with other groups within the company to resolve system issues.
Distribution Dispatcher
American Electric Power
Groveport, OH
01.2013 - 02.2024
- Worked in Trouble Dispatching for 6 years and Energy Control for 5 years.
- Served as DDC HPI Champion for 2 years.
- Created the Backup Logon Database – a shareable spreadsheet with functionality to act as a backup when our logon database goes down.
- Maintain detailed reports of outages for historical records and reporting, with over 95% accuracy – the highest in the DDC.
- Created and maintained content on the DDC SharePoint site, including the DDC Idea Board, Tips and Tricks boards for applications, HOIS Reference Guide, and Trouble Dispatch Standards.
- Coordinated emergency response efforts to ensure timely restoration of power outages.
Program Manager – Automated Transport System
The Ohio State University Medical Center
Columbus, OH
01.2011 - 01.2012
- Supervised, created schedules, and conducted performance coaching for ATS support analysts.
- Worked with other departments to optimize system utilization.
- Worked with on-site contract personnel to address any system concerns.
- Trained new users on system procedures and safety concerns.
Support Analyst – Automated Transport System
The Ohio State University Medical Center
Columbus, OH
01.2004 - 01.2011
- Monitored system operation in real-time in order to prevent and correct system errors.
- Dispatched system resources as determined by data analysis and user input.
- Placed service calls and scheduled maintenance of system asset when needed.
- Provided help-desk services to system users.
General Manager, promoted from Assistant Manager in 2003
Life Café (retail food service)
Columbus, OH
01.2000 - 01.2004
- Managed all aspects of daily operation.
- Conducted hiring, performance reviews, and scheduling of all employees.
- Responded in a professional manner to customer inquiries and concerns.
- Maintained inventory records and handled all product ordering.
Machinery Technician
United States Coast Guard and USCG Reserves
Pittsburgh, PA
01.1998 - 01.2004
- Active duty completed 8/18/2000; reactivated post-9/11/01 for two terms of port security duty (New Orleans/Pittsburgh).
- Monitored for proper operation all shipboard systems, including diesel engines, electrical systems, water and sewage systems, compressed air, hydraulic systems, and HVAC systems.
- Performed preventative and corrective maintenance of all systems.
Education
Bachelor of Science - Geography/GIS
The Ohio State University
Columbus, OH01.2008
Computer Engineering Technology
DeVry University
Columbus, OH01.2002
Exercise Science
Miami University
Oxford, OH01.1998
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Westerville South H.S.
Westerville, OH01.1994
Skills
- Multitasking and organization
- Customer service
- Work Planning and Prioritization
- Relationship building
- Process improvement
- Decision-making
Timeline
Distribution Dispatching Coordinator
Aep Ohio
02.2024 - Current
Distribution Dispatcher
American Electric Power
01.2013 - 02.2024
Program Manager – Automated Transport System
The Ohio State University Medical Center
01.2011 - 01.2012
Support Analyst – Automated Transport System
The Ohio State University Medical Center
01.2004 - 01.2011
General Manager, promoted from Assistant Manager in 2003
Life Café (retail food service)
01.2000 - 01.2004
Machinery Technician
United States Coast Guard and USCG Reserves
01.1998 - 01.2004
Computer Engineering Technology
DeVry University
Exercise Science
Miami University
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Westerville South H.S.
Bachelor of Science - Geography/GIS
The Ohio State University