Kyle Miley
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
10
10
years of professional experience
Work History
Service Technician
Peak Machinery
05.2018 - Current
- Lead technician and shop foreman since 2020, providing training to new employees and assistance to other dealer locations on repairs and diagnosis.
- maintaining shop supply inventory and cleanliness
- Collaborated with team members to complete complex installations and repairs.
- Increased customer satisfaction by providing timely and efficient service for various technical issues by investigating the root cause of each complaint.
- Close relations with management to maintain company growth and expectations.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Installer
Central 4 Wheel Drive
03.2016 - 05.2018
- Performed Installation of various aftermarket kits for off and on road vehicles, suspension and body lifts, air bags, light bars, aftermarket wheels, engine tuners, engine performance parts
- Replacement and repairs to differential assemblies, lockers, ring and pinion setup, transfer case, manual transmissions, any and all suspension components.
- Customer service and inside sales during shop downtime, this company was also an auto parts store, which provided daily face to face customer service.
Worker
Artector
01.2014 - 08.2015
- Construction worker part of new building development, this company specialized in Stucco and masonry.
- Setting up and disassembling building scaffolding while maintaining building code at osha requirements
- Prepping and completing all necessary steps for stucco siding
- Masonry work of mixing mortar, installing stone and brick for buildings and perimeter walls
- After time my mechanic skills were noticed and my last 6 months with this company i was moved to the "yard" to maintain and organize all company supplies and equipment. versahandlers, forklifts, trucks.
Education
No Degree - Diesel Technology
Portland Community College
Portland, OR12.2017
High School Diploma -
Mcnary High School
Keizer, OR06.2009
Skills
- Bobcat technician gold certified
- Diesel engine overhaul
- Hydraulic complex systems diagnosis, repair and overhaul
- Electrical repair, 12v, 24v, can high/low systems
- Suspension and Gear terrain diagnosis, repair and overhaul
- Fast and efficient learner
- Clear communication and customer service
- Forklift Certified
- HVAC ASE certified
- Team building and works well with others
Additional Information
My first love is my family and we are currently relocating from Washington state to Kewadin Michigan and moving into our new house by April 1st 2024. My wife and i have been married for 5 years and have 2 wonderful children and expecting a 3rd July 2024, our goals as parents have been to raise our children in beautiful northern michigan and have finally found the opportunity to with our newest house purchase. My second love is being a Diesel technician, i truly believe i was born for this profession and it is very passionate to me, there is no obstacle to me that cant be solved and its the obstacles that drive me to learn and repair the root cause of every issue. I look forward to every new opportunity that comes my way and embrace the change the goes with it.
Timeline
Service Technician
Peak Machinery
05.2018 - Current
Installer
Central 4 Wheel Drive
03.2016 - 05.2018
Worker
Artector
01.2014 - 08.2015
No Degree - Diesel Technology
Portland Community College
High School Diploma -
Mcnary High School