Kyle Miller
Long Beach,CA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
11
11
years of professional experience
Work History
Associate Trainer
Auto Club Enterprises
Costa Mesa, CA
01.2024 - Current
- Educated and motivated new and existing employees on technical skills and product knowledge in classroom settings.
- Developed presentations for both classroom and virtual formats utilizing adult learning techniques.
- Made recommendations to improve training based upon observations and feedback from trainees.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Provided regular updates to management regarding class progress.
- Submitted accurate rosters within deadlines.
Member Service Specialist
Auto Club of Southern California
Long Beach, CA
09.2021 - 01.2024
- Executed DMV renewals and facilitated vehicle transfers for in-state and out-of-state transactions.
- Certified Notary Public, ensuring legal document integrity and compliance.
- Served as DMV Control Cashier and Auditor, managing cash flow and financial transactions.
- Functioned as part-time Bookkeeper, maintaining precise financial records for branch operations.
- Maintained attention to detail while balancing DMV responsibilities and branch affairs.
- Acted as a cross-sell ambassador, motivating the team to achieve individual and collective goals.
Zone Lead-Outbound | Training Ambassador
Amazon Fresh
Long Beach, CA
02.2021 - 08.2021
- Directed operations within the department, ensuring timely completion of outbound orders.
- Efficiently managed labor allocation to address fluctuating operational needs.
- Contributed to successful implementation of new point-of-sale technology, increasing store efficiency.
- Fostered teamwork by offering guidance and support to colleagues.
- Enhanced outbound processes by supporting associates during item picking tasks.
- Maintained workflow continuity through prompt issue resolution.
Server
Tantalum Restaurant
Long Beach, CA
03.2018 - 09.2020
- Processed customer orders while delivering exceptional service to enhance satisfaction.
- Planned and managed time effectively to meet operational demands.
- Promoted daily special menu items to boost sales and customer interest.
- Ensured compliance with laws, regulations, and policies to uphold business integrity.
Host | Server | Trainer
Olive Garden
Cypress, CA
07.2014 - 05.2018
- Delivered outstanding service to ensure memorable experiences for all guests.
- Trained and guided new staff members, fostering a culture of ongoing skill development.
- Surpassed average performance standards, establishing a reputation for excellence.
- Acted as a role model for professionalism among new employees.
- Oversaw host team operations as lead host, coordinating seating arrangements effectively.
- Handled large party reservations and addressed phone inquiries promptly.
- Provided guests with accurate wait time information to enhance satisfaction.
City Manager’s Office Intern
City of Long Beach
Long Beach, CA
02.2017 - 05.2017
- Crafted press releases and identified daily content for city social media platforms.
- Collaborated with city manager's social media coordinator on various projects.
- Utilized Microsoft Outlook, Word, Excel, PowerPoint, and Adobe Premiere to enhance productivity.
- Coordinated with Department of Filming and Events to plan Beach Streets University marketing strategies.
Education
Bachelor of Arts - Journalism/Public Relations, Communication Studies
California State University
Long Beach, CA12.2017
Associate of Arts -
Golden West College
Huntington Beach, CA05.2015
High School Diploma -
Woodrow Wilson High School
Long Beach, CA06.2012
Skills
- Team collaboration
- Problem solving
- Public speaking skills
- Motivation strategies
- Data organization techniques
- Customer service excellence
- Attention to detail
- Data entry
- Financial record-keeping
- Accuracy and precision
Professional References
- Rosa Salazar, Branch Manager-Long Beach, (562) 377-3750
- DeSean Coleman, Branch Supervisor-Long Beach, (562) 377-3774
Community Support And Professional Development
- Cypress College, Cypress, CA, Instructor of Elementary P.E. School Movement, Fall 12, Taught physical education and healthy exercising habits to young children.
- Long Beach Marine Institute, Long Beach, CA, Summer Camp Volunteer, Summer 11, Supervised activities of camp participants, including minors ages five through 12.
Timeline
Associate Trainer
Auto Club Enterprises
01.2024 - Current
Member Service Specialist
Auto Club of Southern California
09.2021 - 01.2024
Zone Lead-Outbound | Training Ambassador
Amazon Fresh
02.2021 - 08.2021
Server
Tantalum Restaurant
03.2018 - 09.2020
City Manager’s Office Intern
City of Long Beach
02.2017 - 05.2017
Host | Server | Trainer
Olive Garden
07.2014 - 05.2018
Bachelor of Arts - Journalism/Public Relations, Communication Studies
California State University
Associate of Arts -
Golden West College
High School Diploma -
Woodrow Wilson High School
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