Kyle Miller, M.S
Cyber Security Professional
Plano,TX
Summary
Efficient Help Desk Team Lead with comprehensive experience in IT industry. Outstanding problem-solving and troubleshooting skills with superb leadership abilities. Effectively managed technically diverse staff through delivery of high-level, consistent and responsive help desk services. Mastery of active directory and VMware.
Overview
5
5
years of post-secondary education
1
1
year of professional experience
Work History
Help Desk Team Lead
Computacenter
Plano, TX
05.2021 - Current
- Rectified issues by troubleshooting hardware, software, and guiding the client through corrective steps
- Resolved tickets using an active directory to ensure that the client was assigned to any and all appropriate groups.
- Recruited, trained and supported help desk technicians and representatives.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
Home Buying Concierge
Veterans United Home Loans / Home Buying Concierge
Columbia, MO
08.2020 - 02.2021
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed new business and increased sales through targeted market penetration, extensive training, business partnerships and customer relationships.
Education
Masters Degree - Cyber Security
Maryville University
01.2021 - 12.2021
Bachelors Degree - Political Science
University of Missouri
08.2016 - 07.2020
Skills
Security undefined
Timeline
Help Desk Team Lead
Computacenter
05.2021 - Current
Masters Degree - Cyber Security
Maryville University
01.2021 - 12.2021
Home Buying Concierge
Veterans United Home Loans / Home Buying Concierge
08.2020 - 02.2021
Bachelors Degree - Political Science
University of Missouri
08.2016 - 07.2020
Similar Profiles
Vineeth GoyalVineeth Goyal
Lead Change Manager at ComputacenterLead Change Manager at Computacenter
Jack WardJack Ward
Project Manager at ComputacenterProject Manager at Computacenter
Asemahle TayiAsemahle Tayi
First Line I.T. Analyst at ComputacenterFirst Line I.T. Analyst at Computacenter
K SrilaxmiK Srilaxmi
Associate Technical Analyst at ComputacenterAssociate Technical Analyst at Computacenter
Andrew Cole-EmuzeAndrew Cole-Emuze
Network Manager at HanoverNetwork Manager at Hanover