Kyle Milton
Fort Collins,CO
Summary
Hardworking, flexible individual with experience in customer service and personal care. Able, eager, and ready to learn a wide variety of skills to branch into new career opportunities. Proven ability to enhance customer experiences through empathetic communication and effective problem-solving. Capable of handling fast paced environments while meeting goals.
Overview
9
9
years of professional experience
Work History
Certified Medication Technician
Brookdale
08.2026 - Current
- Provided care for elderly residents in a Memory Care facility, including Assisted Daily Livings tasks like eating, bathing, toileting, and continence.
- Maintained the cleanliness of the facility.
- Managed resident safety in a secured facility. Was responsible for the safety and wellbeing of residents, and used empathy based approaches to manage conflicts between residents and to regularly de-escalate situations.
- Administered prescribed medications to residents following physician orders and Brookdale care protocols.
- Coordinated with nurses to clarify orders and resolve medication discrepancies promptly.
- Monitored residents for side effects, changes in condition, and medication concerns.
- Documented medication passes, refusals, and resident responses in accurate clinical records.
In Home Caregiver
Personal
09.2020 - 06.2026
- Managed household tasks including cooking, cleaning, and appointment scheduling.
- Administered basic medical care, facilitating mobility, maintaining hygiene and sanitation, and managing medication schedules.
Sales Representative
Qualfon
08.2019 - 08.2020
- Answered inbound calls marked as sales opportunities for a third-party satellite radio service: greeting customers and handling concerns regarding their account or the service while identifying opportunities to enhance their experience with the service to additional vehicles or packages that better suited their needs.
- Identified sales opportunities including additional service packages and other places to enjoy the service (other vehicles, phone, or additional radio units) using empathy and an understanding of the customers needs and desires.
- Updated account data, securely handling sensitive personal and payment information.
- Assisted with account maintenance and basic tech-support. Accurately determined issues that could not be handled in-department and transferred to the correct team to continue assisting the customer.
MEMBER
CHARLIE RIEDEL'S
06.2017 - 07.2017
- Maintained cleanliness of dining area, ensuring a welcoming environment for customers
- Processed customer orders and completed transactions at front counter, reducing wait times
- Prepared food and organized storage areas to support smooth kitchen operations
- Collaborated with team members to efficiently complete tasks and maintain high customer satisfaction
Education
High School Diploma -
ROCKY MOUNTAIN HIGH SCHOOL
Fort Collins, CO05-2019
Skills
- Flexibility
- Empathy
- De-Escalation
- Can-Do Attitude
- Customer Service
Timeline
Certified Medication Technician
Brookdale
08.2026 - Current
In Home Caregiver
Personal
09.2020 - 06.2026
Sales Representative
Qualfon
08.2019 - 08.2020
MEMBER
CHARLIE RIEDEL'S
06.2017 - 07.2017
High School Diploma -
ROCKY MOUNTAIN HIGH SCHOOL