KYLE MINOR
Silver Spring,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Telecommunications Technician
Global Com VA
01.2023 - 04.2024
- Installed and configured new devices and system components.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Terminate and test CAT 5-6A copper cable.
- Mount TVs and Cameras
- Installed wiring, cabling and networking hardware on customer premises.
Lead Technician
Synchronicity Staffing Solutions LLC
10.2022 - 01.2023
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tested components and systems to evaluate performance and identify concerns.
Store Manager
All American Papers
06.2021 - 07.2022
- Create regional sales plans and quotas in alignment with business objectives
- Remotely supervise team of salespeople and set profitable goals
- Ability to measure and analyze key performance indicators (ROI and KPIs)
- Analyze regional market trends and discover new opportunities for growth
- Responsibility for management of all aspects of assigned store, including but not limited to: profitability, merchandising, and customer service
- Providing general supervision of employees
- Training new personnel and instructing employees regarding AAP's policies and procedures
- Ensuring prompt and courteous service to customers and good relations with the general public
- Maintaining control and sales records, including daily sales summaries and inventories.
- Managed daily operations to ensure smooth functioning of store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layout
- Managed 30-50 calls and emails per day from costumers
Cable Technician/Installer
Prince Telecom
11.2019 - 09.2020
- Install, disconnect, reconnect, add, change, and troubleshoot cable TV, internet, telephone and/or alarm equipment in accordance with guidelines
- Use small hand tools, power tools, and test equipment
- Ensure that service operates within prescribed parameters
- Drive a company vehicle between home/office, warehouse, and work sites in a safe and courteous manner
- Complete paperwork accurately and report and record work order status updates
- Provide customer service by greeting customers in the home, conducting a walk through, reviewing all requested services with the customer, and educating the customer regarding product and service usage.
Customer Service/ Line Tech
Signature Flight Support
10.2018 - 08.2019
- A Line Service Technician (LST) responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crews, and passengers
- Routinely operate ground service equipment and use knowledge of the company's policies and procedures to provide efficient and excellent service to customers and other guests to the fixed base operation (FBO)
- Duties consist of fueling, parking, towing, cleaning, and servicing private jet aircrafts.
FedEx Driver
D2k Logistics
01.2018 - 10.2018
- Drive a DOT box truck and deliver packages to businesses and residential areas
- Navigate routes with or without a GPS
- Provide customer service by ensuring prompt and courteous delivery.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
FedEx Delivery Driver Helper
Emerald Business Solutions/FedEx
11.2017 - 01.2018
- Responsible for day-to-day deliveries, learning delivery routes, and packing trucks.
Assistant Teacher/Group Leader
Anthony Bowen YMCA
05.2015 - 08.2016
- Worked with children 3-4 years of age in an early learning program
- Assisted the classroom teacher in planning and implementing daily activities
- Instructed and engaged the children utilizing audio-visual aids
- Managed the classroom environment to ensure an attractive, clean, and safe classroom
- Also worked with 'KOOL KIDS' program, maintaining a safe environment for children and supervising them during playtime activities and homework completion.
Behavioral Health Aide
Associates for Renewal in Education, Inc
06.2012 - 08.2013
- Worked with children with special needs between the ages of 8-18
- Planned and implemented appropriate services to address the needs of the students
- Provided individual and group counseling, mental health services, crisis intervention, behavior modification techniques, and outdoor experiential activities
- Planned recreational, social, cultural, and educational activities for students.
Education
Some College (No Degree) - Marketing
Shaw University
Raleigh, NCSome College (No Degree) -
West Virginia State University
CharlestonHigh School Diploma -
Archbishop Carroll High School
Washington, DC05.2014
Skills
- Customer Service
- CSR
- Data Collection
- Driving (5 years)
- Store operations
- Staff Management
- Cabling
Certification
Bicsi INST1
Timeline
Telecommunications Technician
Global Com VA
01.2023 - 04.2024
Lead Technician
Synchronicity Staffing Solutions LLC
10.2022 - 01.2023
Store Manager
All American Papers
06.2021 - 07.2022
Cable Technician/Installer
Prince Telecom
11.2019 - 09.2020
Customer Service/ Line Tech
Signature Flight Support
10.2018 - 08.2019
FedEx Driver
D2k Logistics
01.2018 - 10.2018
FedEx Delivery Driver Helper
Emerald Business Solutions/FedEx
11.2017 - 01.2018
Assistant Teacher/Group Leader
Anthony Bowen YMCA
05.2015 - 08.2016
Behavioral Health Aide
Associates for Renewal in Education, Inc
06.2012 - 08.2013
Some College (No Degree) - Marketing
Shaw University
Some College (No Degree) -
West Virginia State University
High School Diploma -
Archbishop Carroll High School
Bicsi INST1
Similar Profiles
Amala NorvilleAmala Norville
ON Stocking TA at Walmart-Chesapeake, VAON Stocking TA at Walmart-Chesapeake, VA
Brian Paul Bandiola MagbanuaBrian Paul Bandiola Magbanua
Director of Sales and Marketing at VA Global PartnersDirector of Sales and Marketing at VA Global Partners
Gloriana H. ChungGloriana H. Chung
Middle and High School Teacher at City Of Angeles VA And Arts And Entertainment VAMiddle and High School Teacher at City Of Angeles VA And Arts And Entertainment VA