Kyle Morgan
Oxford,OH
Summary
Proactive Senior Business System Analyst with extensive experience in IT and HRIT integration, system administration, and technical support. Expert in developing and implementing IT solutions, troubleshooting, and system maintenance. Skilled in stakeholder management, user acceptance testing, and identifying opportunities for system improvements.
Overview
11
11
years of professional experience
Work History
Senior Business System Analyst - HRIT
AgFirst Farm Credit Bank
05.2023 - 08.2024
- Supported the integration of new software applications by liaising between development teams and end users throughout all stages of the project lifecycle.
- Assisted in the selection of appropriate technology solutions by conducting thorough research and feasibility analysis based on organizational goals.
- Analyzed requirements, specifying the functional and non-functional requirements, validating, and verifying the requirements
- Created all troubleshooting documentation and distributed it to team members and key stakeholders.
- Collaborated with cross-functional teams to develop and implement effective IT solutions for business needs.
- Proven ability to learn quickly and adapt to new situations.
Lead Business System Administrator - HRIT
Ameritas
01.2022 - 08.2022
- HRIT ADP Vantage HCM Practitioner role supporting various department business partners using the complete Vantage HCM suite.
- Serving as the primary technical point of contact, ensuring proper configuration and data integrity, and providing exceptional customer service to system end users.
- Act as an advisor on best practices for system setup and usage that align with the business needs.
- Drive the ongoing evolution, integrity, and maintenance of our Human Capital Management System and additional HR software applications.
- Identify and recommend opportunities to simplify, improve, and streamline the input, maintenance, and reporting of data.
- Perform system maintenance, including reviewing, testing, and implementing system upgrades, and proactively collaborating with key stakeholders to coordinate the needed changes.
HRIS Technical Analyst
FirstGroup America
09.2018 - 09.2021
- Coordinated with external vendors during system implementations or upgrades, ensuring timely completion within project constraints.
- Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
- Implemented software updates across multiple platforms, maintaining optimal functionality and security standards.
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
- Authored technical requirement documentation to suit business goals and technological limits.
Tier 2 Remote/On-Site Client Technical Support
Agency Technologies, Inc
02.2017 - 08.2018
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users through remote and on-site support.
- Delivered direct technical support to customers on installations, usage, or maintenance to enhance system functionality.
- Leveraged remote diagnostic tools to troubleshoot customer systems effectively without requiring onsite visits, saving time and resources.
- Identified and resolved large-scale problems through root-cause analysis and research.
- Installed and maintained commercial firewall solutions. Worked with security vendors to consistently apply best practices and software updates.
- Configured networks to ensure smooth and reliable operation in order to meet business processes and objectives.
District Google Administrator/Workstation Technician
Hamilton County ESC/North College Hill CSD
07.2015 - 01.2017
- Configured hardware, devices, and software to set up workstations for employees and students.
- Created backend environment in Google Administration Console including infrastructure setup, user groups, security access, and end-user profiles.
- Oversaw IT activities to maintain operations, including the upkeep of laptops, tablets, and PDAs for school district users.
Tier II Service Desk
Kao Corporation - 12 Contract Employee RHT
05.2014 - 06.2015
- Provided second-level support to the internal Help Desk to resolve user concerns with specific applications, including, but not limited to, Windows, Microsoft Office, SAP, and numerous Kao specific applications.
- Designated as the on-site technician responsible for planning and executing system upgrades (tech refresh) of end-user's PCs and network infrastructure at satellite offices across the US.
- Evaluated user problems by using test scripts, personal expertise, and probing questions when troubleshooting.
- Maintained wireless communication networks and information technology systems (Mobile Iron), implemented proactive repair and upkeep strategies for iOS wireless and electronic devices.
- Trained and supported Tier 1 Representatives with software, hardware and network standards and use processes.
- I made technical issues easier to understand for non-technical users.
Sailor
United States Navy
08.2013 - 03.2014
- Developed valuable skills in seamanship, navigation, firefighting, damage control, security measures, and first aid through rigorous training programs aboard the vessel.
- Meritoriously promoted during boot camp from the rank of E-2 to E-3 due to my leadership and ability to adapt to constantly changing environments.
- Earned the position of Division Section Leader with a unanimous vote from my fellow shipmates and Recruit Division Commanders.
- Medically discharged from training due to previously unknown genetic condition.
Education
Some College (No Degree) - Athletic Training
Mount St. Joseph .University
Cincinnati, OHSome College (No Degree) - Athletic Training
University of Cincinnati
Cincinnati, OHHigh School Diploma -
Colerain High School
Cincinnati, OH06.2002
Non-Degree Program - Business Information Systems
Colerain High School Career Center
Cincinnati, OH06.2002
Skills
- User Acceptance Testing
- Stakeholder Management
- Solution Implementation
- Technology Implementation
- Root Cause Analysis
- Problem-solving abilities
- Analytical Skills
- Technical Analysis
Timeline
Senior Business System Analyst - HRIT
AgFirst Farm Credit Bank
05.2023 - 08.2024
Lead Business System Administrator - HRIT
Ameritas
01.2022 - 08.2022
HRIS Technical Analyst
FirstGroup America
09.2018 - 09.2021
Tier 2 Remote/On-Site Client Technical Support
Agency Technologies, Inc
02.2017 - 08.2018
District Google Administrator/Workstation Technician
Hamilton County ESC/North College Hill CSD
07.2015 - 01.2017
Tier II Service Desk
Kao Corporation - 12 Contract Employee RHT
05.2014 - 06.2015
Sailor
United States Navy
08.2013 - 03.2014
Some College (No Degree) - Athletic Training
Mount St. Joseph .University
Some College (No Degree) - Athletic Training
University of Cincinnati
High School Diploma -
Colerain High School
Non-Degree Program - Business Information Systems
Colerain High School Career Center
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