Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
BusinessAnalyst

Kyle Morgan

Nashville

Summary

Highly-motivated healthcare IT employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience
5
5

Certifications

Work History

Consulting Cutover Analyst

HCA
Nashville
06.2023 - Current
  • Managed cutover tasks for 33 workstreams across the enterprise, ensuring successful EHR system launch and transition to command center operations.
  • Led mock runs, kickoff calls, and go/no-go discussions to facilitate team understanding of the cutover process, mitigating potential $14 million rescheduling impact.
  • Troubleshot and documented issues using Excel, dashboards, and PowerPoint, and formulated communications and managed meetings to support cutover activities.

ITIL Process Analyst

HCA
Nashville
01.2022 - 06.2023
  • Enhanced overall index scores for Capital and Tristar divisions by hosting educational sessions and collaborating with ITG departments to improve CMDB and Incident Index scores.
  • Developed new strategies for ServiceCentral documentation and created new processes within the ServiceCentral framework.
  • Managed enterprise-level reporting for ServiceCentral, conducting UATs, leading stakeholder training sessions, and documenting processes for sustained practice.

IT OPS Center Analyst II

HCA
Nashville
07.2019 - 01.2022
  • Led critical events by coordinating with C-suite leaders, utilizing Webex tools to enhance communication and expedite resolution times from days to 8 hours.
  • Pioneered the creation of an emergency response team within the newly formed ITOC, establishing document strategies to summarize events and improve operational efficiency.
  • Developed and implemented a service central report during a hack-a-thon, identifying server alert spikes to prevent major events, which was later succeeded by Dynatrace.

Sr Physician/Imaging Support Specialist

HCA
Nashville
11.2017 - 07.2019
  • Enhanced ticket resolution efficiency by 65% through the development of a comprehensive knowledge base and conducting training sessions for radiologists and imaging-related issues.
  • Served as a superuser during the implementation of Service Central, facilitating successful adoption by training the service desk on the new ITIL ticketing system.
  • Established subject matter expertise in imaging support, leading initiatives to improve service desk operations and reduce resolution times.

ARRT Imaging Technologist

Varied Companies
Nashville
12.2007 - 11.2017
  • Enhanced patient care and technical proficiency as a student x-ray technologist, swiftly advancing to credentials in CT and MR within two years.
  • Led training and implementation of new CT scanners and X-ray equipment, serving as a superuser and mentoring new students and staff.
  • Developed and implemented a pediatric protocol at Vanderbilt Outpatient Imaging, reducing long bone study time by 45 minutes and improving patient satisfaction and image quality.

Education

Associate of Applied Science - Radiographic Science

Fortis College
Nashville, TN
12-2008

Master of Science - Information Technology

Western Governors University
Salt Lake City, UT

Skills

  • EHR system management
  • Cutover planning
  • Incident management
  • Data analysis
  • ITIL
  • Six Sigma - Greenbelt
  • Reporting tools
  • Process improvement
  • Issue troubleshooting
  • Training development
  • Operational efficiency
  • Team leadership

Certification

  • CompTIA A+
  • CompTIA Network+
  • ARRT (R)(CT)(MR)
  • Six Sigma Greenbelt
  • ITIL

Affiliations

  • Expanse Volunteer Co-lead
  • Hope Fund - Mario Kart Fundraiser - Lead

Timeline

Consulting Cutover Analyst

HCA
06.2023 - Current

ITIL Process Analyst

HCA
01.2022 - 06.2023

IT OPS Center Analyst II

HCA
07.2019 - 01.2022

Sr Physician/Imaging Support Specialist

HCA
11.2017 - 07.2019

ARRT Imaging Technologist

Varied Companies
12.2007 - 11.2017

Associate of Applied Science - Radiographic Science

Fortis College

Master of Science - Information Technology

Western Governors University

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