Kyle Morrison
Willard,MO
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Adjuster
Missouri Farm Bureau Services, Inc.
01.2014 - Current
- Collaborated with other departments to improve overall claims handling processes and enhance interdepartmental communication.
- Increased claim resolution efficiency by streamlining the adjustment process and implementing new procedures.
- Mentored junior adjusters to improve their skills and promote professional growth within the team.
- Maintained detailed records of claim histories for easy reference in future situations or potential litigation matters.
- Oversaw training initiatives for new hires to ensure a seamless integration into the team dynamics.
- Maintained compliance with state regulations by staying up-to-date on industry changes and implementing necessary adjustments.
- Developed strong relationships with insurance agencies, fostering collaboration on claim management strategies.
- Negotiated fair settlement amounts with policyholders, maintaining company profitability and client trust.
- Attended industry conferences to stay current on best practices in claims handling and expand professional network.
- Coordinated with legal counsel on litigated cases to protect company interests and minimize financial exposure.
- Managed high-value claims, ensuring accurate documentation and appropriate payouts.
- Established open lines of communication between adjusters, underwriters, agents, brokers, and clients for a smooth claims management process.
- Reduced claim processing time for faster settlements, improving customer satisfaction.
- Evaluated property damage estimates accurately, ensuring proper payout calculations for clients.
- Reviewed policy language regularly to maintain a comprehensive understanding of coverage limitations and exclusions.
- Provided exceptional customer service during difficult claim situations, preserving client loyalty to the company during trying times.
- Streamlined workflow by incorporating technology advancements into daily operations, increasing productivity within the department.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
Retail Sales Consultant
Corporate AT&T
01.2012 - 01.2014
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
Branch Manager
Tower Loan and Finance
01.2010 - 01.2011
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Senior Security/Public Safety Officer
Ozarks Community Hospital
01.2007 - 01.2010
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
- Patrolled assigned areas on foot, horseback or by vehicle.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
Education
Associates Degree-Criminal Administration - Criminal Justice
Three Rivers College
Poplar BluffBachelors-Intelligence/Anti-Terrorism - Intelligence
American Military University
WVMasters-Security Administration - Security
American Military University
WVCertification
- Remote Pilot Unmanned Aircraft General-USG License
- Fire Cause Investigations-Southern Farm Bureau Tech
- Property Estimating-Southern Farm Bureau Tech
- Advanced Property Estimating-Southern Farm Bureau Tech
- Xactimate 28 Certification- Basic, Level 1, Level 2 and Proficiency Level
- Construction Training-ILX Institute
- HAAG Certified Inspector
- Hazardous Materials Incident Response
- FEMA-IS-00100.HC
- IS-00200.HC
- IS-00700-National Incident Management System (NIMS)
- IS-00800.B-National Response Framework
- CPR & AED
- AIC Certification
- CPI (Crisis Prevention Institute)
References
Zack Tubb-Detective-573-714-5812,
Mariska Harden, former co-worker, Springfield, MO, 417-268-5910,
Daniel Christman, former co-worker-US Army-254-383-4515
Brandon Houser, former co-worker-573-747-6815
Timeline
Senior Adjuster
Missouri Farm Bureau Services, Inc.
01.2014 - Current
Retail Sales Consultant
Corporate AT&T
01.2012 - 01.2014
Branch Manager
Tower Loan and Finance
01.2010 - 01.2011
Senior Security/Public Safety Officer
Ozarks Community Hospital
01.2007 - 01.2010
Associates Degree-Criminal Administration - Criminal Justice
Three Rivers College
Bachelors-Intelligence/Anti-Terrorism - Intelligence
American Military University
Masters-Security Administration - Security
American Military University
- Remote Pilot Unmanned Aircraft General-USG License
- Fire Cause Investigations-Southern Farm Bureau Tech
- Property Estimating-Southern Farm Bureau Tech
- Advanced Property Estimating-Southern Farm Bureau Tech
- Xactimate 28 Certification- Basic, Level 1, Level 2 and Proficiency Level
- Construction Training-ILX Institute
- HAAG Certified Inspector
- Hazardous Materials Incident Response
- FEMA-IS-00100.HC
- IS-00200.HC
- IS-00700-National Incident Management System (NIMS)
- IS-00800.B-National Response Framework
- CPR & AED
- AIC Certification
- CPI (Crisis Prevention Institute)