Kyle Naughton
Coral Springs,FL
Summary
Established Assistant Service Manager with a proven track record who’s knowledgeable about mechanical service needs. With nearly 15 years in the automotive field. Expert in vehicle operations, parts purchasing and customer satisfaction. Driven to keep service operations cost-effective, speedy and high-quality in order to maintain reputation for excellence.
Overview
14
14
years of professional experience
Work History
Assistant Service Manager
Sawgrass Infiniti (Sister Company AMSI)
Tamarac, FL
05.2021 - 09.2025
- Met and exceeded sales goals, averaged over $769.00 per CP RO and averaged 2.35hrs per CP RO in the last six months.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed written plans and obtained customer consent to proceed.
- Followed up with customers during and after installations to verify satisfaction.
- Maintained effective customer service by responding to service requests quickly to increase overall sales.
- Monitored service staff performance and provided feedback for improvement.
- Followed all manufacturer policy and procedures for warranty and customer repair work orders.
- Trained all incoming service advisors and new hires.
- Monitored dealership CSI and maintained metrics according to manufacturer requirements.
- Had regular meetings with advisors to monitor performance and ensure everyone is following manufacturer warranty policy and procedures.
Assistant Service Manager
North Fort Lauderdale Subaru (Sister Company AMSI)
North Fort Lauderdale, FL
09.2023 - 07.2024
- Met and exceeded sales goals, averaged over $499 per CP RO, at 1.77hours per CP RO since transferring within the company to this location.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Developed department processes and procedures to boost customer satisfaction.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Followed up with customers during and after installations to verify satisfaction.
Shop Foreman
Temis Motorsports
Deerfield Beach, FL
01.2018 - 05.2021
- Managed materials inside shop and at job locations.
- Oversaw maintenance and repair of shop equipment.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Directed daily operations of team of 5 technicians and shop professionals.
- Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations.
- Trained and coached employees to improve performance and skills.
- Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Cultivated professional working relationships with peers and supervisors.
Automotive Technician
Coconut Creek Hyundai
Coconut Creek, FL
03.2017 - 01.2018
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Followed all manufacturer policy and procedures for warranty and customer repair work orders.
Automotive Technician
Sawgrass Infiniti
Tamarac, FL
11.2011 - 03.2017
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Followed all manufacturer policy and procedures for warranty and customer repair work orders.
Education
Automotive Technology - Automotive
Universal Technical Institute
Orlando, FLHigh School Degree -
Marjory Stoneman Douglas High School
Parkland, FLSkills
- Infiniti Senior Specialist Technician
- ASE certified
- Quality Control
- Employee Safety Training
- Worker Training
- Repair Requirements Determination
- Verbal and Written Communication
- Multiple Priorities Management
- Staff Supervision
- Operational Improvements
- Critical Thinking
- Customer Service
- Work Planning and Prioritization
- Performance Evaluations
- Personnel Skill Assessments
- Job Prioritizing
- Schedule Coordination
- Revenue Generation
- Coaching and Mentorship
- KPI Monitoring
Timeline
Assistant Service Manager
North Fort Lauderdale Subaru (Sister Company AMSI)
09.2023 - 07.2024
Assistant Service Manager
Sawgrass Infiniti (Sister Company AMSI)
05.2021 - 09.2025
Shop Foreman
Temis Motorsports
01.2018 - 05.2021
Automotive Technician
Coconut Creek Hyundai
03.2017 - 01.2018
Automotive Technician
Sawgrass Infiniti
11.2011 - 03.2017
Automotive Technology - Automotive
Universal Technical Institute
High School Degree -
Marjory Stoneman Douglas High School