Kyle Ngo
Cary,NC
Summary
Goal-oriented Manager dedicated to continuous improvement and driving positive business impact. Talented problem-solver and leader with high-level business and financial acumen. Motivates teams to reach performance goals and business objectives. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. I'm looking for a long-term job in order to settle down in here and raise my family.
Overview
5
5
years of professional experience
Work History
Manager
The Nail Lab of Cary
01.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager
Lavie Nail Spa
05.2023 - 11.2023
- Covered daily business requirements with well-organized schedule and properly delegated assignments
- Trained staff in primary roles and strategies for exceeding goals each day
- Supervised teams and provided clear objectives and consistent, performance-oriented policies
- Planned and executed strategies to increase business and drive profit growth.
Licensed Manicurist
City Garden Nail Spa
10.2022 - 04.2023
- Developed artistic nail designs based on customers' preferences and personal creative talents
- Followed continuous cleaning and sanitizing procedures to protect customers from infection
- Created positive guest experiences with professional service and quality manicures and pedicures
- Helped customers select designs and additions with skilled consultations.
- Improved customer retention through personalized consultations and tailored treatment plans.
Manager's Assistant
Buckhead Nail Spa
06.2021 - 10.2022
- Helped senior managers run smooth operations by independently handling day-to-day requirements
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems
- Maintained operational performance by skillfully handling opening and closing tasks
- Updated digital and physical files daily with current and accurate information.
Manager Of Operations
Deluxe Nail Salon and Spa
09.2019 - 05.2021
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs
- Organized regular inventory counts to keep records accurate and identify supply needs or loss points
- Established clear expectations and objectives for team members and helped each achieve goals
- Boosted sales through successful advertising campaigns.
Education
GED -
BPSOS Atlanta
Skills
- Staff Development
- Policy Implementation
- Marketing
- Performance Management
- Business Development
- Hospitality and Accommodation
- Client Service Quality
- Customer Service
- Time Management
Languages
Vietnamese
Native or Bilingual
Timeline
Manager
The Nail Lab of Cary
01.2024 - Current
Manager
Lavie Nail Spa
05.2023 - 11.2023
Licensed Manicurist
City Garden Nail Spa
10.2022 - 04.2023
Manager's Assistant
Buckhead Nail Spa
06.2021 - 10.2022
Manager Of Operations
Deluxe Nail Salon and Spa
09.2019 - 05.2021
GED -
BPSOS Atlanta
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